Total Service Manager-Fire

Build your best future with the Johnson Controls team

As a global leader in smart healthy and sustainable buildings our mission is to reimagine the performance of buildings to serve people places and the planet. Join a winning team that enables you to build your best future! We strive to provide our employees with an experience focused on supporting their physical financial and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard your next great opportunity is just a few clicks away!

What we offer

• Competitive salary and bonus plan

• Paid vacation/holidays/sick-time

• Comprehensive benefits package including 401K medical dental and vision care - Available day one

• Extensive product and on the job/cross training opportunities With outstanding resources

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Check us Out: A Day in a Life at Johnson Controls

What you will do

The Total Service Manager will drive customer satisfaction supervising a team of technicians service sales reps inspectors and administrators to support the districts service customers. Will ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations.

Scope of work to include managing employees in the following disciplines: Fire Alarm Security Fire Sprinkler Systems Special Hazard Systems and Extinguishers/CommercialKitchen-hoodservice.

How you will do it

• Revenue Responsibility- Responsible for implementing plans programs and processes designed to meet or exceed corporate goals and objectives as well as maximizing market potential in all business segments to include new service sales revenue and profitability.

• Fiscal Responsibility- Responsible for managing the Service Department to an approved financial plan which includes operating expenses accounts receivable/collections manpower capital and inventory.

• Customer Service Responsibility-Responsible for departmental employees effective and timely customer communications building solid customers relationships from initial contact through order acquisition delivery and installation and service.

• Productivity ImprovementResponsible for training service personnel building a team with the skillset and customer service focus to support and grow the district. Accountable for the efficiency and productivity of the team. Ensures that fair and effective performance measurements are assigned and that employees are motivated to achieve and/or exceed their assigned goals and objectives. Conducts employee evaluations and/or communicates performance improvement strategies and actions.

• Employee Development-Empowers organizes and develops the local service staff into a cohesive and effective team trained and motivated to grow the business. Responsible for hiring quality individuals who possess the necessary skills knowledge talent and experience to fill open job positions. Identifies areas such as sales skills business and product knowledge and customer service where training and development can enhance the departments ability to meet current and future business needs. Maintains an open channel of communication among all departments and personnel to ensure consistent dialogue foster initiative and maintain employee morale. Will participate in technician ride-alongsto ensure compliance with corporate safety programs review productivity measure performance and review technicians abilities. Must ensure complete understanding of company policies/processes reviewing them with employees to promote understanding and compliance.

• Safety ComplianceEnsures that all employees comply with corporate safety programs and that employee safety training is complete and all workplace accident investigations as required by the companys EH&S policy. Identifies safety issues and hazards and notifies the corporate safety officer of conditions that require corrective action.

• Legal Compliance-Abides by Federal State and local laws and regulations as well as all Company policies and procedures.

What we look for

Required:

• Bachelor degree preferably in a business or engineering discipline or equivalent experience.

• Minimum of 5-10 years experience in an integrated systems sales/service environment with a portion of time spent in a supervisory role.

• Strong positive leadership skills. Action oriented.

• Strong understanding of P&L components and relationships

• Proficient with MS Office as well as online systems. Knowledge of Oracle a plus.

• Demonstrated management/leadership abilities to include training team building presentation and negotiation skills administration and effective interaction withMustbe able to pass a pre-employment background screening and drug test.

• Possess a valid drivers license and driving record that meets company requirements.

HIRING SALARY RANGE: $100k-150k (Salary to be determined by the education experienceknowledge skills and abilities of the applicant internal equity and alignment with marketdata.) This role offers a competitive Bonus plan that will take into account individual groupand corporate performance. This position includes a competitive benefits package. Theposted salary range reflects the target compensation for this role. However we recognizethat exceptional candidates may bring unique skills and experiences that exceed the typical
profile. If you believe your background warrants consideration beyond the stated range weencourage you to apply. To support an efficient and fair hiring process we may usetechnology assisted tools including artificial intelligence (AI) to help identify and evaluatecandidates. All hiring decisions are ultimately made by human reviewers. For details pleasevisit the About Us tab on the Johnson Controls Careers site athttps:// Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.