FOH Manager
Share
Job Location:
New Orleans, LA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description:
FOH Manager -504 Golf Entertainment
POSITION OVERVIEW
We are looking for a highly motivated and experienced FOH Manager at our team at Five Fore Golf Entertainment a premier golf entertainment venue within the heart of New Orleans. The Manager will support the Dir of Ops FOH in overseeing all aspects of the venues operations ensuring exceptional customer experiences and service excellence.
KEY RESPONSIBILITIES
Guest Experience Operations
- Execute service and drive standards ensuring that the same hospitality is experienced for each guest that walks through the doors.
- This may include regular daily service supporting private events and corporate initiatives.
- Resolve customer complaints and issues promptly and professionally ensuring satisfaction.
- customer feedback with the management team to identify areas for improvement.
- Facility Maintenance: Oversee the maintenance and cleanliness of the facility ensuring a safe and welcoming environment.
Team Management
- Assist in training staff and supervising to ensuring high levels of performance and ensure exceptional guest service by adhering to standards and hospitality best practices.
- Support the service team oversight ensuring that all areas of responsibility are maintained in support of the service model.
- This is a 100% operational role admin duties may be delegated.
- This role reports to Dir of Operation FOH
Financial Support
- Support the operations team adhering to the venues budget.
- Assist in inventory control and front of house ordering processes. This may include beverage and service supplies.
Other responsibilities may be added to support the operation overall.
QUALIFICATIONS
- Minimum of 2 years of experience in a management role within the hospitality or entertainment and restaurant industry.
- Proven track record of successfully managing a high-volume hospitality-focused operation.
- Strong leadership and team-building skills with the ability to motivate and inspire others.
- Excellent communication interpersonal and problem-solving skills.
- Financial acumen with experience reading financial reports and identifying opportunities for improvement.
- Ability to thrive in a fast-paced dynamic environment and manage multiple priorities simultaneously.
- Passion for hospitality and providing a stellar guest experience.
Working Conditions
- Flexible schedule including evenings weekends and holidays to meet the demands of the business.
- Ability to stand walk lift up to 50 lbs and move around the facility for extended periods.
- The work environment may expose employees to moderate to high noise levels due to event activities live music crowds and equipment.
Compensation
- Competitive salary based on experience and qualifications.
- Comprehensive benefits package including health dental and vision insurance.
- Opportunities for professional development and career advancement.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
