Senior Manager – Security Operations & Managed Security Services (MSS)

What success looks like in this role:

Operational Leadership & Service Governance

• Lead end-to-end delivery of Managed Security Services across assigned global enterprise accounts.
• Lead SOC managers/leads and analysts across shifts and tiers (L1/L2/L3) including hiring onboarding coaching and performance management.
• Ensure 24x7 coverage effective shift handoffs workload balancing and surge capacity during major incidents.
• Drive a strong culture of accountability quality and continuous learning (certifications tabletop exercises threat hunting skill progression).
• Build succession plans and reduce key-person risk.
• Serve as senior escalation point for major incidents and executive-level service issues.
• Define track and continuously improve Delivery Center performance metrics including:
  • MTTD / MTTA / MTTR detection-to-disposition time containment time
  • SLA compliance (alert triage escalation reporting)
  • Case quality false positive rates tuning effectiveness
  • Coverage metrics (use-case coverage log source onboarding detection efficacy)
  • Customer satisfaction client escalations audit findings
  • Lead weekly/monthly operations reviews with dashboards trends root-cause analysis and action plans.
• Lead automation and service optimization initiatives to improve efficiency and reduce manual effort and standardize service delivery
• Collaborate with global delivery centers account teams and clients to ensure service quality meets and exceeds expectations

Financial & Margin Accountability

• Own cost-to-serve performance and delivery margin alignment.
• Monitor staffing utilization workforce planning and cost structures.
• Identify and remediate margin erosion risks.
• Support financial forecasting quarterly reviews and true-up discussions.
• Partner with Finance and Account teams to prevent revenue leakage and ensure scope alignment.

Multi-Team Leadership

• Lead multiple managers across SOC operations engineering and service management.
• Define clear performance expectations and accountability frameworks.
• Build high-performance teams with strong ownership culture.
• Drive talent development and succession planning across critical MSS roles.
• Address performance gaps decisively and constructively.
• Ability to manage ambiguity and balance speed with rigor during high-severity incidents.

Client & Executive Engagement

• Serve as primary offshore delivery leader for assigned MSS accounts.
• Participate in governance forums and executive service reviews.
• Communicate operational risks remediation plans and financial implications with clarity.
• Strengthen client confidence through structured delivery discipline.

Growth & Solution Enablement

• Partner with Account and Pre-Sales teams to shape MSS and security transformation opportunities.
• Validate operational feasibility of proposed solutions prior to deal closure.
• Support structured transitions from solution design to steady-state operations.
• Contribute delivery insights into pricing scope validation and margin planning.

You will be successful in this role if you have:

• 10 years in cybersecurity operations or managed security services.
• 35 years leading multi-team 24x7 SOC or MSS environments.
• Demonstrated experience managing enterprise-scale global accounts.
• Experience operating within offshore/global delivery models.
• Proven track record improving operational efficiency or margin performance.
• Incident response operations and command leadership.
• Vulnerability management lifecycle and risk-based prioritization.
• Preferred: IAM operational processes (JML access reviews audit support).
• Preferred: GRC service delivery control monitoring and compliance operations.

Technical Expertise

• Strong understanding of SOC operations incident response and vulnerability management.
• Experience overseeing SIEM/MDR platforms (e.g. Microsoft Sentinel LogRhythm or similar).
• Working knowledge of cloud security and network security concepts.

Preferred Qualifications

• Experience supporting large enterprise or public sector clients.
• Exposure to SOC modernization or security transformation initiatives.

Relevant certifications (CISSP GIAC ITIL Azure/AWS Security).

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age blood type caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.

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