Technical Writer Knowledge Base Specialist (SaaS)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Hey there!
Were Fever the worlds leading tech platform for culture and live entertainment.
Our mission To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach were revolutionizing the way people engage with live entertainment.
Every month our platform inspires over 300 million people in 55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology helping them scale innovate and enhance their events to reach new audiences.
Our results Weve teamed up with major industry leaders like Netflix F.C. Barcelona and Primavera Sound presented international award-winning experiences and are backed by several leading global investors! Impressive right
To achieve our mission we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
Ready to be part of the experience
Now lets discuss this role and what you will do to help achieve Fevers mission.
Your Mission
We are looking for a Technical Writer / Knowledge Base Specialist to join our team and take ownership of our product documentation and knowledge base.
In this role you will create clear structured and user-friendly documentation that helps customers understand and use our platform independently. Your work will transform technical product features into practical guides and resources that improve the overall user experience.
You will collaborate closely with Product Engineering and Customer Support teams to ensure documentation is accurate up to date and aligned with how customers actually use the platform.
This role has a direct impact on customer autonomy product adoption and support efficiency.
About the role
- Own and maintain the companys product Knowledge Base.
- Write and update documentation for platform features configurations and workflows.
- Create step-by-step guides tutorials and FAQs to support users.
- Translate technical concepts into clear and accessible content for non-technical users.
- Collaborate with Product Managers and Engineers to document new features and releases.
- Ensure documentation stays accurate and updated as the product evolves.
- Improve the structure taxonomy and organization of the knowledge base.
- Create supporting materials such as screenshots diagrams or short video tutorials.
- Use support tickets customer feedback and usage data to continuously improve documentation.
About you
Must-haves
- 3 years of experience as a Technical Writer Documentation Specialist or similar role.
- Experience documenting digital products SaaS platforms or technical tools.
- Experience using documentation platforms such as Confluence GitBook Notion Zendesk Guide or similar tools.
- Excellent written communication skills.
- Strong ability to structure and simplify complex information.
- User-centric mindset focused on helping customers find answers quickly.
- Ability to quickly learn and understand technical products.
- High attention to detail and content quality.
Nice-to-haves
- Experience collaborating closely with Product or Engineering teams.
- Experience documenting APIs integrations or technical workflows.
- Basic knowledge of HTML or Markdown.
- Experience working in SaaS companies or tech startups.
Your benefits & perks
- Flexible schedule
- Opportunity to have a real impact in a high-growth global category leader
- 40% discount on all Fever events and experiences
- Responsibility from day one and professional and personal growth
- Great work environment and international team of talented people
- 23 vacation days your birthday off
- Health insurance from Day 1
- English or Spanish lessons
- Wellhub
- Flexible retribution (tax free allowance on restaurants and transport)
Required Experience:
IC
Key Skills
About Company
Discover and book the best experiences worldwide! Immerse yourself in concerts, art, events, top attractions, tours and many more things to do.
