Customer Service Specialist

We are seeking a Customer Service specialist who will be a liaison provide product/services information answer to questions and resolve any emerging problems that our customer/providers accounts might face with accuracy and efficiency.

Key Responsibilities:

• Manage incoming mails and phone calls
• Generate sales leads/opportunities according customer feedback
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with stakeholders through open and interactive communication
• Provide/deliver to whom may concern accurate valid and complete information by using the right methods/tools
• Handle customer complaints/requests/doubts provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions process customer accounts and file documents
• Be aware of company policies on human rights equal opportunities data protection and health and safety and to comply with the legislation and standards of good practice. 
• Record Customer Orders on SAP and follow up of the order until it is delivered to customer/patient. Ensure all process is done in time and in a good manner.
• Act proactively to find out any issue to solve it in advance 

Qualifications :

Educational qualification: Degree in any discipline

Minimum work experience:

• Minimum of 3 years of experience

Skills & attributes:

• Proven customer support experience in Pharma industry
• Experience dealing with end users/patients
• Strong phone contact handling skills and active listening
• Familiarity with CRM/SAP/Windows systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent written and communication skills
• Ability to multi-task prioritize and manage time effectively
• High integrity with respect to maintenance of proprietary and confidential information 
• Languages: Spanish (mother tongue) & English advanced level

Additional Information :

Benefits Offered
At Dr Reddys we actively help to catalyse your career growth and professional development through personalised learning programs.
The benefits you will enjoy at Dr Reddys are on par with the best industry standards. 

Our Work Culture
Ask any employee at Dr Reddys why they come to work every day and theyll say because Good Health Cant Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations but as a means to help patients lead healthier lives and were always attuned to the new and the next to empower people to stay fit. And to do this we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system they can make magic.

Remote Work :

No

Employment Type :

Full-time