Senior Technical Solutions Specialist

The Opportunity:

This is an amazing opportunity to be part of a high performing Payments team thats making public sector easier smarter and more transparent.

The successful candidate will be responsibleforgathering configuration and implementation of payment solutions for our customers.You will collaborate closely withimplementation managers and othercross-functional teams including sales product management engineering customer success and technical support to deliver exceptional client experiences and drive customer satisfaction.

This role combines technicalexpertise creative problem-solving andexcellent communication skills.

What Youll Do:

TechnicalDiscovery

• Work withnet newclientstounderstandand document the technical specifications necessary tobuildsolutions using Euna Payments products and platforms.

• Identifyand escalate potential riskspertaining tointegrationstimelinesor product functionality during the implementationtotheImplementation Manager.

• Translate business problems into actionable user stories for development teams.

Implementation & Configuration

• Gather client requirements synthesize them into functional configurations and implement solutions across multiple products.

• Deliver high-quality solutions that meet initial requirements and core product functionality.

• Successful implementation of new product features with minimal bugs and/or user feedback ensuring testing is limited to two scheduledrounds of testing.

TechnicalSubject Matter Expert

• Act as a subject matter expert during implementationeliminatingtechnical objections and building rapport with client engineering teams.

• Provide guidance onintegrations product functionality and risk escalation during projects.

• Lead technical status calls with clients and report back statusrisksand next steps toprojectteam.

Innovation & Collaboration

• Work withpeerstoestablishbest practicesand execute technical improvements.

• Deliver proofs of concept and pilots todemonstrateplatform value.

• Prepare for project retros to share learnings andsuccessfulcourse corrections.

• Quality & Customer Success

• Ensure successful implementation of new product features with minimal bugs and high customer satisfaction.

• Maintain deadlines and quality standards across multiple active projects.

• Satisfactory scores on customer satisfaction surveys that are sent mid and post implementation.

• Trackaccuratetime on tasks for Billing Utilization Rate reporting.

Who You Are:

• Minimum 3years experiencein Solutions Engineering or technical consulting roles with demonstrable successworkingin customer-facingrole.

• Experience with REST/SOAP APIs XML JSON and SQL; familiaritywith Git workflows and distributed systems.

• Ability to manage tasks across multiple projects and communicate technical issues to non-technical stakeholders.

• ExperienceleveragingArtificial Intelligence (AI) technologies to designoptimize or implement technical solutions.

• Comfortable with public speaking and client interactions.

• Experience collaborating with product teams on new feature development and implementation.

• Understanding financial models and principles is a plus.

Core Competencies:

• Requirements gathering and analysis

• Technical problem-solving and creative thinking

• Excellent written and verbal communication skillswith experience working with remote teams

• Self-driven learner and contributor to enablement materials

Location:

This position will be hybrid with 3 days/week in our Atlanta GA office.

AI Mindset at Euna Solutions
We believe the future of work is human AI. At Euna Solutions we encourage our team members to leverage AI tools to enhance creativity efficiency and decision-making. Were looking for people who are curious about emerging technologies eager to experiment and committed to using AI responsibly to augmentnot replacetheir expertise.

If you enjoy exploring new ways to solve problems learning continuously and applying AI to make your work smarter and more impactful youll thrive here.

WhatItsLike to Work at Euna Solutions

At Euna Solutions we carefully foster a work environment where employees have a safe space for creative and intellectual freedom and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunities for professional growth and advancement.

Here are some of theperksthat Euna employees enjoy:

Competitive wages
Wepaycompetitive wages and salaries and we only expect an honest 40-hour week for it.

Wellness days
Whats better than a long weekend An extra-long weekend!Twice a year Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love.

Community Engagement Committee
At Euna we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through timegiftsand skills.

Flexible workday
Weunderstandthat what a workday looks like differs by employee and the role requirements. Through our interview processwellwork with you to ensureitsa fitfor you and the specific roleyoureinterested in.

Benefits
Askus for a copy of our health and dental benefits!

Culture committee
Celebrateatevery occasion with the culture team! They make sure that our teams culture is bustling with frequent fun events for holidays and special occasions as well as for miscellaneous fun.

About Euna Solutions

Euna Solutions is a leading provider of purpose-built cloud-based software that helps public sector and government organizations streamline procurement budgeting payments grants management and special education administration. Designed to enhance efficiency collaboration and compliance Euna Solutions supports more than3400organizations across North America in building trust enabling transparency and driving community impact. Recognized on Government Technologys GovTech 100 list Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more visit .

Please visit our website: check out our LinkedIn Pages believe in embracing new perspectives andoptimizingimpact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements we encourage you to apply! We recognize that people have unique career journeys and ifyoureexcited about this role and know you can bring something great to the team then we want to hear from you. Please know Euna Solutions is committed toprovidinga comfortable and accessible interview process for every candidate. If there are anyaccommodationsour team can make throughout our hiring process (big or small) please let us know.

For any inquiries or requestsregardingaccessibility at Euna Solutions please emailor call our officeat1.877.707.7755. Upon requestappropriate accessibleformats or arrangements will beprovidedas soon aspracticable.

Required Experience:

Manager