Trading Platform Software Support Specialist

Network IT

Job Location:

Johannesburg - South Africa

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Reference: BIT005598-Rein-1

Our client is seeking a Trading Platform Software Support Specialist to join their dynamic and growing team.

Duties & Responsibilities

Key Responsibilities:

Provide application support to users: respond to resolve and log in-bound customer calls identify issues and deliver both immediate and long-term solutions.
Investigate and analyse system issues to determine root causes and implement corrective actions.
Participate in the design and delivery of system developments and enhancements ensuring alignment with budgets timelines specifications and industry standards.
Offer system knowledge and consultancy for divisional and cross-divisional projects ensuring business process requirements and best practices are met.
Review and recommend continuous improvements for systems and support processes.
Document technical information and processes for existing and newly developed functionality to maintain up-to-date system support.
Maintain data quality and integrity within systems.
Communicate clearly professionally and effectively with colleagues customers and suppliers.
Perform system maintenance tasks according to agreed schedules.

Requirements:

Minimum 3 years of application support experience covering infrastructure and operational aspects.
Experience with IT Service Management ticketing systems (JIRA Service Management preferred).
Intermediate-to-advanced SQL expertise including stored procedures queries triggers jobs and general database management. Understanding SQL replication is a plus.
Excellent written and verbal communication skills for technical and non-technical stakeholders.
Strong problem-solving and analytical abilities.
Experience supporting and maintaining production systems in a customer-facing environment.
Ability to organize workload and manage multiple tasks simultaneously.
Familiarity with database systems reporting and query tools.
Demonstrable technical aptitude and a desire to provide excellent customer service.

Skills & Qualifications:

Minimum 3-year tertiary qualification from an accredited university in Commerce Computer Science or Industrial Engineering.
Strong understanding of SQL including system design and implementation.
Knowledge of financial markets is advantageous.
Excellent technical problem-solving and communication skills.
Ambitious dynamic and ethical team player with a strong desire for self-improvement.

For more exciting IT vacancies visit: also specialise in recruiting for:

Software Developers (Back-End Front-End Full Stack)
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Business & Systems Analysts
BI & SQL Experts
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Data Scientists & Data Analysts
Big Data Professionals
Cloud Experts
Infrastructure Specialists
DevOps & SecOps Engineers
Cybersecurity Specialists
SEO / Digital Designers

Please note: If you have not received feedback within two weeks please consider your application unsuccessful. Your profile will remain in our database for future opportunities.

For more information contact:
Reinie Du Preez
Senior Specialist Recruitment Consultant

Required Experience:

Reference: BIT005598-Rein-1Our client is seeking a Trading Platform Software Support Specialist to join their dynamic and growing team.Duties & ResponsibilitiesKey Responsibilities:Provide application support to users: respond to resolve and log in-bound customer calls identify issues and deliver bo...