Senior Customer Service Representative (National Accounts)
Share
Job Location:
Germantown, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
What does a cell phone in your pocket a spaceship and an electric vehicle have in common
Ellsworth Adhesives specs in materials in each of those products!
Ellsworth Corporation a global industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Senior Customer Service
Representative opportunity at Ellsworth Adhesives. This role reports into our Specialty Chemical Distribution (SCD) Division located in Germantown WI.
Want to continue to grow your career This is an exciting time to be a part of Ellsworth come join our team!â
Ellsworth Corporation is a family-run company that has had continuous growth for over50years. We are an industry-leading global distributor manufacturer and packager of adhesives used by cell phone medical device space/aerospace and electric vehicle industries!âClickhereto see ourstate-of-the-artfacility and distribution center and learn more about our business andhereto find out more about the industries we serve andhereto learn about our consumer and manufacturing divisions.
You will process the most complex and high value sales orders. You will respond to inquiries regarding moderately complex products customers and orders. Works closely with Engineering Sales Representatives and Sales Management on meeting and supporting customer needs.
RESPONSIBILITIES
- Coordinates the most complex and/or high value customer orders from beginning to end
- Manages order cycle from order acceptance to shipping confirmation on customer hosted websites and portals
- Reviews and responds to internal and external customer requests in various communication platforms and communication channels
- Evaluates and escalates urgency of customer requests within appropriate internal departments
- Provides product availability pricing order management details and other requested documentation
- Reviews Request for Quote (RFQ) and Purchase Orders (PO) while working in multiple software platforms
- Reviews and acts on unapproved orders expiring quotations customer credit and return (RMA) requests and order required date portals
- Partners with outside sales representatives as it relates to territory and business development
- Coordinates order logistics and requirements with Distribution Centers
PERKS & BENEFITSâ
As an industry leader we offer a competitive wage bonus plan and a comprehensive benefit package which includes Health Prescription Dental Vision Life Disability Flexible Spending 401(k) Employee Assistance Paid Time Off and Holidays Wellness Program Social Events Community Involvement and much more!âClick Herefor a summary of Employee Benefits.â
QUALIFICATIONS
- 3 years of Inside Sales Account Management and/or Customer Service or other related industrial experience and/or training
- Associates degree (college or technical) in a related field preferred
- Demonstrated ability to operate successfully in Google Docs and/or Microsoft Office
- Very strong customer service skills
- Thorough and attentive to details
- Excellent verbal and written communication skills
- Demonstrated sense of urgency
- Demonstrated ability to work cross-functionally across departments
- Proven ability to take initiative
- Very good negotiation and problem-solving skills
- Successful business acumen skills
- Ability to effectively manage time
#SCD #CUSTOMERSERVICE
Required Experience:
Senior IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Welcome to Ellsworth Adhesives online store. Distributor of adhesives, sealants, coatings, encapsulants, dispensing supplies & equipment, and much more!
