Ford Quick Lane Express Service Advisor
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Job Location:
Royal Palm Beach, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Ford Quick Lane Express Service Advisor
Locations: Royal Palm Beach
Department: Service
Reports To: Quick Lane Manager
Position Overview
The Quick Lane Service Advisor is the first point of contact for customers seeking routine maintenance and light repair this role you will guide customers through the service process clearly communicate vehicle needs and ensure an efficient workflow between customers technicians and the parts department.
Were looking for someone who thrives in a fast-paced environment enjoys working with people and takes pride in delivering an exceptional customer experience.
Key Responsibilities
Greet Quick Lane customers promptly and professionally both in person and over the phone.
Listen to customer concerns and review vehicle history to recommend appropriate maintenance and services.
Prepare accurate repair orders and obtain customer authorization for services.
Coordinate with technicians to ensure services are completed efficiently and accurately.
Keep customers informed of service progress additional findings and estimated completion times.
Present recommended maintenance and repair services in a clear honest and professional manner.
Review completed services with customers close repair orders and collect payment when applicable.
Stay informed on dealership service offerings maintenance schedules and current promotions.
Work collaboratively with the parts and service teams to maintain a smooth and efficient workflow.
Support customer satisfaction by addressing concerns and following up after service when needed.
Required Qualifications
Previous experience in a customer service role; automotive service experience preferred.
Strong communication interpersonal and problem-solving skills.
Ability to multitask and stay organized in a fast-paced environment.
Basic understanding of vehicle maintenance services and terminology.
Valid drivers license with a clean driving record.
Preferred Qualifications
Previous experience as a Service Advisor or in a quick-service automotive environment.
Familiarity with dealership management systemssuch as CDK or Reynolds & Reynolds.
Experience writing/reviewing repair orders or advising customers on vehicle maintenance.
Physical Requirements
Ability to stand and walk for extended periods throughout the service area.
Ability to occasionally lift or move items up to 30 lbs.
Comfortable working in an active service environment with varying temperatures.
Ability to operate vehicles (manual transmission a plus!).
Benefits
We offer a comprehensive benefits package including:
Health Dental and Vision Insurance
Company-Sponsored Life Insurance
Voluntary Benefits (disability accident hospital confinement voluntary life and more)
401(k) Retirement Plan
Paid Time Off
Employee Discounts on Vehicles Parts and Services
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Join Our Team at Al Packer Ford Lincoln!Al Packer Ford Lincoln in West Palm Beach is currently looking for a Quick Lane Technician to join our fast-paced serv...
