ERT Supervisor

Makati City - Philippines

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

The ERT Supervisor manages high-risk urgent and sensitive cases requiring immediate action and cross-functional

coordination. The role ensures timely resolution of escalated incidents such as accidents harassments safety concerns

claims and critical customer issues while minimizing operational financial and reputational risk.

What youll be doing:

Emergency Response:

Supervise and coordinate the Emergency Response Team (ERT) in managing accidents incidents and other urgent

situations.

Ensure that all response protocols are followed accurately and efficiently.

Provide guidance and support to ERT members during incident handling.

Maintain records of all incidents including reports photos and communication logs.

Escalation Management:

Handle escalations from passengers bikers and internal teams ensuring timely resolution.

Assess incidents to determine severity and necessary actions escalating to higher management when required.

Coordinate with relevant departments (Operations Legal Insurance etc.) to address escalated issues.

Monitor and track escalated cases to ensure follow-ups and closure.

Coordination and Communication:

Serve as the main point of contact between ERT passengers bikers and external authorities (e.g. police

hospitals).

Maintain proactive communication with affected parties to provide updates and assistance.

Ensure proper documentation and reporting of all incidents and escalations.

Team Leadership:

Train and mentor ERT members on incident response escalation protocols and safety procedures.

Monitor team performance and provide feedback to improve service quality.

Requirements

Bachelors degree in Business Operations Management Public Safety or related field (preferred but not required).
24 years in: Escalations handling Incident management Customer support leadership Safety or operations roles
Experience in transport logistics or safety operations Knowledge of insurance claims processes
Background in emergency response handling-Excellent organizational and time management skills.
Physically fit to perform emergency response duties
Willing to work on shifting schedules weekends and holidays as emergencies arise at any time.
Effective communication and coordination skills with both internal teams and external partners.
Ability to work under pressure and handle sensitive information with confidentiality.
Adaptability to take on additional tasks as needed by the ERT Team.

Benefits

Why join Angkas

Freedom of work
Work-life balance
Free meals and use of gym
Opportunities for promotion
Competitive salary
Pay raise
Start-up environment
Multi-cultural and Agile work environment
Diversified use of technology

Required Experience:

Manager

DescriptionThe ERT Supervisor manages high-risk urgent and sensitive cases requiring immediate action and cross-functionalcoordination. The role ensures timely resolution of escalated incidents such as accidents harassments safety concernsclaims and critical customer issues while minimizing operatio...