Product Manager, Digital Commerce (CRO and Growth)

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

MoMA Design Store () is looking for a professional with a passion for developing best-in-class Ecommerce experiences. The ideal candidate has both a passion for simple intuitive customer experience and very strong analytical abilities. Were looking for someone who can roll their sleeves up and get into the details but also tie them back to the big picture.

The Product Manager Digital Commerce will own the optimization and evolution of with a clear mandate to drive conversion rate optimization (CRO) incremental revenue and profitability. This role sits at the intersection of customer experience data technology and commercial strategy translating insights into measurable business impact. This position reports directly to the Head of Ecommerce.

Responsibilities:

Conversion Rate Optimization & Revenue Growth

Owns the CRO roadmap for identifying and prioritizing experiments across PDPs PLPs checkout navigation search and merchandising experiences.
Leads a structured test-and-learn program (A/B multivariate personalization) focused on increasing conversion rate AOV revenue per session and lifetime value.
Identifies and quantifies incremental revenue opportunities building business cases and forecasts tied to product initiatives.
Partners with Site Merchandising Marketing and Merchandising to optimize traffic quality on-site engagement and monetization of key collections and campaigns.
Maps understands evaluates and optimizes all key customer journeys; identifies monitors and maintains KPIs

Profitability & Business Impact

Ensures product decisions are grounded in profitability not just top-line growthbalancing conversion gains with margin fulfillment costs and operational complexity.
Collaborates with Finance and Analytics to understand unit economics gross margin and contribution profit at a feature and experience level.
Prioritizes initiatives that improve revenue efficiency reduce friction and scale sustainably.

Product Strategy & Roadmap

Defines and maintains a data-driven product roadmap aligned with MoMA Retails multi-year Ecommerce growth goals.
Translates business objectives into clear product requirements success metrics and release plans.
Continuously evaluates and manages platform capabilities tools and vendors that can accelerate CRO personalization and experimentation with a focus on AI.

Customer Experience & Design Excellence

Advocates for a design-led customer-first experience that reflects MoMAs brand and accessibility commitments.
Use qualitative and quantitative insights to identify pain points and opportunities

Cross-Functional Leadership

Clearly communicates priorities trade-offs and results to stakeholders and leadership.
Champions a culture of experimentation accountability and continuous improvement.

Leads UAT involving cross-functional teams as needed.

Requirements:

A minimum of three years experience in DTC Ecommerce digital product management and growth-focused roles two plus years working with testing and personalization tools various voice of customer methodologies and user acceptance testing.
Proven track record driving CRO and revenue growth on a high-traffic consumer website.
Extensive understanding of the retail Ecommerce landscape including best practice features and functionality.
Capacity to understand track and act on industry trends and competitors.
Experience optimizing shopping experiences for conversion (e.g. checkout flows & landing pages).
Strong analytical thinking inquisitive outlook; self-motivated resourceful and creative mindset.
Ability to translate business goals into customer experiences and measure and prove their impact.
Ability to multitask and prioritize projects with keen attention to detail.
Ability to balance brand customer experience and commercial outcomes.
Passion for art design and MoMAs mission is a strong plus

Supervises: Assistant Manager Ecommerce

Reports to: Head of Ecommerce

Salary Range: Minimum of $125000 to a maximum of $170000 per annum

Application instructions: To apply please visit MoMA Jobs. Applicants should submit a resume and a statement of interest.

Equal Employment Opportunity has been and will continue to be a fundamental principle at the Museum where employment is based upon personal capabilities and qualifications without discrimination because of race color religion sex age national origin disability pregnancy genetic information military or veteran status sexual orientation gender gender identity or expression marital and civil partnership/union status alienage or citizenship status creed genetic predisposition or carrier status unemployment status familial status domestic violence sexual violence or stalking victim status caregiver status arrest or conviction record to the extent required by applicable law credit history or any other protected category as established by applicable law including the New York City Human Rights Law (NYCHRL).

March 2026

Required Experience:

Chief