Senior IT Specialist
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Clio is the global leader in legal AI technology empowering legal professionals and law firms of every size to work smarter faster and more securely.
We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
Summary:
Were looking for a Senior IT Specialist with a passion for technology an eye for detail and extensive experience in IT support and asset this role youll be a crucial contributor to our IT operations managing the entire lifecycle of support tickets refining processes for efficiency and leading technical best practices. If youre a proactive problem-solver who thrives in fast-paced dynamic environments Clio would love to hear from you!
Location: We are looking for someone to join our Bogota Office.All hub-based Clions are expected to be in the office for a minimum of twice per week on one of our Anchor Days.
What your team does:
The IT teams mission is foundational to how we get work done at Clio our team has a meaningful and lasting impact. Were focused on facilitating the best possible experience for our Clio talent providing the right tools at the right time to further Clios mission of transforming the legal experience for all. We are moving past the traditional IT Services group of fighting fires and are always looking for ways to proactively automate and save our employees precious time. By supporting Clions we find ways for them to spend more time helping our customers
A day in the life might look like:
Providing world-class IT support to Clio employees globally managing inbound tickets from submission to resolution.
Documenting troubleshooting steps in detail and communicating solutions clearly to end users.
Supporting the onboarding process for new employees managing access to systems applications and various technologies.
Maintaining an accurate and up-to-date hardware inventory using asset management tools ensuring smooth asset lifecycle management.
Managing procurement and logistics for hardware and software coordinating orders deliveries and repairs with vendors.
Prioritizing IT security protocols collaborating with the team to support a zero-trust environment through tools like Okta
Analyzing IT processes and procedures to identify and implement changes that improve efficiency for the team.
Supporting and configuring macOS iOS and Windows systems in an environment with 2500 endpoints.
Developing and maintaining documentation to standardize IT processes and improve team efficiency.
Managing small to medium-sized projects ensuring they meet timelines deliverables and scope.
Keeping current with technological advancements sharing knowledge and fostering a culture of continual learning and improvement within the team.
What you may have:
5 years of hands-on experience in IT support or related roles.
Have experience managing inbound tickets from submission to resolution ensuring timely responses and thorough follow-up.
Are skilled in recording troubleshooting steps and communicating solutions clearly to end users to improve understanding and support transparency.
Have the ability to review IT processes and contribute ideas that help improve team efficiency and workflow.
Have experience using Kandji and InTune with a foundational understanding of mobile device management (MDM) on the macOS and Windows platforms.
Have experience working in IT environments with 2500 endpoints.
Have a solid working knowledge of macOS iOS and Windows systems with the ability to support a diverse range of user needs.
Have experience with core SaaS tools like Slack Zoom Confluence Microsoft Office Adobe 1Password Salesforce GSuite and Github and can provide basic user support and troubleshooting.
Are enthusiastic about learning new technologies and staying updated on IT developments.
Possess strong communication skills with the ability to explain technical concepts clearly to diverse audiences.
Have exposure to managing or coordinating small to medium-sized IT projects working to meet deadlines and project goals.
Bring hands-on experience with Okta or a similar single sign-on (SSO) platform supporting identity and access management tasks.
Demonstrate a keen interest in improving your craft by using AI.
What you will find here:
Compensation is one of the main components of Clios Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include:
Competitive and equitable salary
Employees are entitled up to 6 administrative leave days per year for personal arrangements with valid documentation.
*It does not apply to medical leave maternity/paternity leave or bereavement leave.
Eligible employees may request a one-time non-salary allowance of COP 550000 to improve their home desk/ergonomic chair.
Eligible employees receive a non-salary telework allowance of COP 130000 per month.
Clioversary recognition program with special acknowledgement at 3 5 7 10 years and beyond
Please note salary bands may differ based on location and local currency. Additionally benefits may differ depending on the employees location.
Diversity Inclusion Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves and are united by our mission. We are dedicated todiversity equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included valued and enabled to do the best work of their careers wherever they choose to log in from. We believe that different perspectives skills backgrounds and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation please let us know and we will work with you to meet your needs.
Disclaimer: We only communicate with candidates through official @ email addresses.
Required Experience:
Senior IC
Key Skills
- SQL
- Active Directory
- Information Technology
- Access Points
- System Software
- Database
- Infrastructure
- Linux
- Project Management
- Internet
- Troubleshoot
- PC
- Procedures
- Setup
- hardware
About Company
Run your law firm with Clio, the #1 choice of legal professionals for managing clients, cases, billing, and more. Try it for free today—no credit card required.
