Infrastructure Team Lead

Kansas City, KS - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Infrastructure Team Lead

Our mission is to create exceptional experiences for our customers that help them achieve their dreams and we seek extraordinary individuals with the talent and passion to help us bring those dreams to life.

Are you looking for a fulfilling career with a dynamic company culture growth opportunities and the chance to make a real impact At North American Savings Bank (NASB) we pride ourselves on delivering top-notch customer service and financial solutions to support our customers achieve their dreams whether its buying their first home or planning for retirement. We believe exceptional customer service starts with an outstanding work culture that rewards hard work provides the right tools for success and values a healthy happy team. With over 92 years of success and continued growth NASB is seeking new team members eager to grow with us!

Wearecurrently looking for an Infrastructure Team Leadto join our Information Technologyteam.

Job Summary

The Infrastructure Team Lead is a hands-on working leader responsible for the day-to-day reliability performance and continuous improvement of the organizations network infrastructure and systems administration services. This role provides technical direction prioritizes work and mentors a small team while also performing engineering and administrative work across servers virtualization core network services and supporting tools. The Team Lead partners with IT leadership and business stakeholders to deliver stable scalable platforms and consistent operational practices.

What you can expect to work on

Team Leadership (Player/Coach)
- Provide day-to-day technical leadership for network infrastructure and systems administration; set priorities coordinate work and remove blockers.
- Coach and mentor team members; review work for quality; support skill development documentation and standard operating procedures.
- Coordinate cross-team activities (projects maintenance windows and vendor engagements) and communicate status risks and dependencies.
- Work closely with the Application Development and Business Technology Support teams to align infrastructure capabilities with application needs; coordinate environment readiness deployments/changes and troubleshooting during incidents.

Network Infrastructure Operations & Engineering
- Support and improve enterprise LAN/WAN/WiFi internet connectivity VPN/remote access switching/routing and firewall rule changes (in coordination with security governance as applicable).
- Maintain network documentation (topology IP address management standards) and ensure configurations are backed up and recoverable.
- Drive monitoring and capacity planning; analyze trends and recommend improvements for performance and resiliency.
Systems Administration & Core Services
- Administer Windows/Linux servers and core services (e.g. Active Directory DNS DHCP file/print certificates patching backups and virtualization).
- Maintain data center and private cloud components as assigned including availability backup/restore validation and disaster recovery readiness.
- Develop and maintain automation and scripts to reduce manual effort and improve consistency (e.g. PowerShell Python configuration management tools).

Service Management & Operational Excellence
- Follow ITIL-aligned practices for incident problem change asset and service request management; participate in on-call support as required.
- Drive root-cause analysis for recurring issues; implement corrective and preventive actions.
- Maintain and improve operational metrics (availability SLA performance ticket trends and change success rate) and provide regular reporting to IT leadership.
- Partner with development and application owners on change planning release coordination and reliability improvements (e.g. monitoring alerting capacity and performance tuning).
- Working with leadership assist and lead in defining a multi-year infrastructure roadmap aligned to business digital and enterprise security priorities. Own the execution of the roadmap.
- Maintain and recommend direction for data center network identity collaboration and end-user technologies with security built in by design.
- Drive continuous optimization including automation monitoring and efficiency improvements.

Run and Evolve Core Platforms
- Oversee dual-site data centers/private cloud (production and disaster recovery).
- Ensure stable secure connectivity across all locations and hybrid work environments.
- Own identity and access management across 60 internal and external services.
- Govern end-user and mobility services for 250 users including laptops mobile devices and endpoint security.
- Lead operations of collaboration tools (Microsoft 365 Teams Zoom) and enterprise voice/contact center platforms.
Deliver Operational Excellence
- Use ITIL-based practices for incident problem change asset and service request management.
- Monitor and improve KPIs such as uptime SLA performance ticket trends security event impact and change success rate.
- Promote a culture of proactive monitoring root-cause analysis and continuous improvement.

What you offer us

An equivalent combination of education and directly related experience may be considered in lieu of formal degree requirements.

Education/Experience:

Bachelors degree in Information Technology Computer Science Engineering or related field required; Masters degree in Information Systems or related discipline preferred.
7 years of progressive experience in IT infrastructure including network engineering and systems administration.
2 years providing technical leadership (team lead senior engineer/admin or equivalent) including mentoring work prioritization and operational ownership.

Skills:

Strong technical judgment: can prioritize work and make sound decisions that balance reliability risk and business needs.
Strong operator who uses data metrics and KPIs to drive reliability and security.
Effective communicator and partner to IT leadership vendors and internal stakeholders; able to translate technical issues into clear impacts and options.
Demonstrated ability to lead improvements and small-to-mid sized infrastructure projects (upgrades migrations standardization automation).
Comfort partnering with other teams using a team mindset (shared ownership release/change coordination and environment standardization).
People leadership: experience mentoring and developing technical staff; supports performance expectations through feedback coaching and clear standards.
Able to do this role requires a player/coach.

Knowledge:

Hands-on leadership experience with:

Data centers and/or private cloud infrastructure.
Enterprise networks (WAN/LAN/Wi-Fi internet remote access).
Network security concepts as applied to infrastructure operations (e.g. segmentation least privilege secure remote access) in partnership with the organizations information security function.
Identity and access management administration (e.g. AD/Azure AD) including role/group management and service integrations.
Microsoft 365 and modern collaboration platforms (e.g. Teams Zoom).
End-user computing and mobility services.
ITIL-aligned service management and supporting tools.
Comfort with monitoring/observability automation and hybrid or cloud migration.

Working Conditions:

Flexible work environment: generally 3-4 days in-office and 1-2 days work-from-home dependent on business requirements.
Limited travel may be required to branches

Physical Requirements:

Ability to lift/carry up to 25 pounds occasionally.
Ability to remain stationary (sitting or standing) for prolonged periods.
Ability to conduct keyboard/computer work for extensive periods.
Ability to communicate clearly (understand/be understood) with customers in person or over the phone/computer.

What we offer you

NASB offers competitive compensation and excellent benefits packages including:

Comprehensive health insurance (medical dental and vision coverage)
401(k) retirement plan with a 50% employer match on the first 6% of your contribution
Generous paid time off (PTO) including 11 holidays your birthday and volunteer time
Exclusive mortgage and banking benefits.
Employee referral bonuses
Internal training and development programs to help reach your career goals.
This position will be based out of our (enter office location) office with flexibility for remote work one to two days per week.

If you have any questions please contact .

Note: This job description should not be construed to imply that these requirements are the exclusive standards of the position. The employer has the right to revise this job description at any time. North American Savings Bank (NASB) is an Equal Opportunity/Veterans/Disabled employer.

Infrastructure Team LeadOur mission is to create exceptional experiences for our customers that help them achieve their dreams and we seek extraordinary individuals with the talent and passion to help us bring those dreams to life.Are you looking for a fulfilling career with a dynamic company cultur...