Engagement Services Manager
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Job Location:
Arkansas, KS - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About the role:
The Engagement Services Manager (ESM) is responsible for representing Samsaras implementation/integration services and business development. The role will be positioning the value of services and assisting in customers meeting their business needs with C-level personnel and defining services scope approach and timeline of services engagement during the sales cycle. ESM is accountable for meeting services ARR attach quota completion of AE to CS transition and is a governing partner during delivery.
You should apply if:
- You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents whether students get dropped off safely from school or whether power gets restored quickly after a natural disaster.
- You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn you will strategically partner with our customers to find unique solutions to help keep their operations safe efficient and sustainable.
- You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara you are in constant communication and collaboration with key stakeholders to win as a team.
- You are the architect of your own career: If you put in the work this role wont be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
- You want to be with the best: At Samsara we win together celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
Click here to learn about what we value at Samsara.
In this role you will:
- Articulate and sell the value of Samsara Services within prospective and existing accounts for enterprise customers
- Work in conjunction with Sales Representatives and Sales Engineers to define and integrate the services solution into the comprehensive Samsara proposal
- Own Services pursuits (ARR attach quota)
- Be responsible for forecasting services and closely monitoring ARR pipeline to understand capacity demands
- Plan and manage Services scoping activity with prospective customers and produce proposals level of effort transition/KT and resource plans
- Be recognized by customers as a trusted advisor in product deployment and change management
- Perform as a governing partner during implementation to continue customer sponsor and executive relationship and assist with critical issues and expectation coordination
- Participate in virtual teams to assist buildout Samsara Services methodologies processes offerings/services and collateral
Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices
Minimum requirements for the role:
- 7 years of demonstrated experience in positioning Professional Services or Technology Solutions.
- Building and maintaining positive relationships with sales CSMs and other key partners during implementations
- Strong presentation skills: Showing the value capabilities and differentiators of complex service solutions using methodologies and service offerings
- Strong innovation skills: Building services templates services engagement processes and services presentations by having a builder mentality
- A breadth of knowledge executing the SOW/Proposal processes by scoping producing and delivering to the customer SOWs that meet customers documented requirements
- Can articulate relevant customer success stories and metrics that demonstrate value to the customer
- 4-year Bachelor Degree
- Specific skills in creating SFDC reports/dashboards and navigating in SFDC
Required Experience:
Manager
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
Publicly traded company [NYSE: IOT] offering a single platform for fleet operations at scale. Products include real-time GPS, ELD, AI-powered dash cams, telematics, maintenance, routing, & driver app. Recognized by the Forbes Cloud 100.
