Medical Support Assistant
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Job Location:
Spokane, WA - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Spectrum Healthcare Resources has an exciting Potential opportunity and is seeking a dedicated Medical Support Assistant (MSA) to support the Department of Veterans Affairs in Spokane WA.
This position plays a vital role in ensuring Veterans receive timely access to care while delivering exceptional customer service in a mission-driven healthcare environment.
Monday-Friday PTO & Sick Time Federal Holidays off Medical dental vision 401k
As a Medical Support Assistant you will serve as a key point of contact for Veterans helping coordinate appointments manage consults and ensure smooth clinic operations.
What Youll Do
Serve as the initial point of contact for Veterans families and visitors
Schedule appointments and manage clinic access using VA electronic systems
Maintain and monitor Electronic Wait Lists consults and recall lists
Assist Veterans with scheduling and care coordination
Provide timely and professional phone support
Communicate clearly with clinical staff to support patient care
Resolve patient concerns and escalate issues when necessary
Maintain accurate patient information within electronic medical records
Customer Service Standards
Deliver respectful courteous service to Veterans and staff
Address concerns promptly (initiate within 24 hours)
Assist patients in making informed healthcare decisions
Maintain professionalism and confidentiality at all times
Promote a positive image of the VA mission and team
Qualifications
U.S. Residency required
High School Diploma or GED
Strong written and verbal communication skills
Typing speed of 50 WPM or higher
Proficiency with Microsoft Office (Excel preferred)
Experience working with electronic medical records
Knowledge of medical terminology preferred
Ability to prioritize tasks and work independently
Why Join Spectrum Healthcare Resources
Mission-driven work supporting Americas Veterans
Competitive compensation
Full-time opportunity with stability
Collaborative and professional healthcare environment
Opportunities for growth within federal healthcare programs
If youre passionate about helping Veterans access the care they deserve we encourage you to apply today.
For More Information Contact:
Laura Hatcher
Company Overview:
At Spectrum we utilize over thirty-five years of experience providing optimal solutions for federal agencies that are both innovative and cost-effective. We hold ourselves to the highest standard to ensure successful outcomes for the facilities and healthcare professionals we serve. As a Joint Commission Certified Healthcare Resource dependability and service are the driving forces of our mission.
EOE/Disabled/Veterans
Location : Location
Recruiter : Full Name: First Last
Direct phone number
Recruiter : Email
Required Experience:
Junior IC
Key Skills
- EMR Systems
- Clinical Laboratory Experience
- Athenahealth
- Algebra
- eClinicalWorks
- Primary Care Experience
- Phlebotomy
- Medical office experience
- Vital Signs Experience
- Experience Administering Injections
- Medical Terminology
- Medication Administration
About Company
Discover Spectrum Healthcare Resources, providing quality care for military personnel and their families for over 35 years. Explore career opportunities in healthcare with federal agencies. Contact us today!
