Senior Strategy Analyst
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Job Location:
Mountain View, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
At ASAPP our mission is simple: deliver the best AI-powered customer experiencefaster than anyone else. To achieve that were guided by principles that shape how we think build and execute. We value customer obsession purposeful speed ownership and a relentless focus on outcomes. We work in tight skilled teams prioritize clarity over complexity and continuously evolve through curiosity data and craftsmanship.
Were seeking technologists and problem solvers who thrive in fast-paced environments love collaborating with great talent and approach every day like its Day 1. Were a globally diverse team with hubs in New York City Mountain View Latin America and Indiaembracing both hybrid and remote work to bring the best minds together wherever they are. If youre driven by continuous learning rapid pivots and the challenges of building in a high-growth startup wed love to talk. This is more than a jobits a journey.
As a key member of ASAPPs Customer Growth organization you will partner with Customer Success and Engineering teams to deliver strategic insights and maximize the value that the worlds largest brands derive from our platform. Your analysis will directly influence how customers interact with leading brands while your recommendations will help guide the direction of our evolving AI products.
In this role you will analyze large-scale Generative AI deployments uncover and communicate strategic opportunities influence product roadmaps and craft compelling narratives around performance and impact.
The ideal candidate is a compelling storyteller with deep analytical expertise a strong grasp of customer behavior and a track record of translating data-driven insights into actionable strategic roadmaps.
This role is right for you if you
- Thrive at the intersection of data analysis and strategic thinking
- Enjoy turning complex data into clear actionable business recommendations
- Excel at storytelling and can communicate insights to both technical and non-technical audiences
- Have a proven track record of influencing senior stakeholders and product direction
- Are comfortable working in fast-paced cross-functional environments
- Are skilled at uncovering patterns in large complex datasets
- Are curious adaptable and eager to learn about new technologies and industries
What youll do
- Partner with large enterprises to develop roadmaps for their CXP (Customer Experience Platform) deployment strategy
- Analyze data from customer service interactions to identify trends and to provide actionable recommendations to maximize value
- Translate complex analytical findings into clear compelling presentations for senior stakeholders
- Influence product roadmap by identifying key areas for innovation and improvement
- Collaborate with Customer Success Managers to shape account strategy create forecasts and quantify impact of technology
- Identify creative new ways to analyze data at scale
What youll need
- Bachelors degree in Business Economics Data Science Mathematics Computer Science Statistics or related field; or equivalent work experience
- 3-5 years of experience in consulting data analytics strategy or a similar role
- 2 years in client facing experience
- Demonstrated experience connecting data analysis to business drivers
- Advanced SQL skills including the ability to write new queries and interpret existing queries
- Proficiency in creating impactful presentation materials in PowerPoint or Google Slides to communicate insights clearly to executive and cross-functional audiences
- Strong written and verbal communication skills
What wed like to see
- Experience leveraging large language models for analytics purposes
- Specific experience analyzing customer behavior and unstructured conversational data
Benefits
- Competitive compensation with stock options
- Comprehensive medical vision and dental insurance
- 401k matching
- Fitness and wellness stipend
- Mobile phone reimbursement
- Mental well-being benefits
- Professional learning and development stipend
- Parental leave including adoptive and foster parents
- 3 weeks paid time off (increases with tenure) and unlimited sick leave
$114000 - $137000 a year
Compensation is a combination of salary and performance bonus
Separately you will also receive an equity grant
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin disability age or veteran status. If you have a disability and need assistance with our employment application process please email us at emailprotected to obtain assistance.#LI-SL1 #LI-Hybrid
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior IC
Key Skills
- Marketing
- Data Visualization
- Tableau
- Customer Segmentation
- Microsoft Powerpoint
- Investment Banking
- Strategic Planning
- Financial Modeling
- Customer relationship management
- Management Consulting
- Google Suite
- Analytics
About Company
Improve customer experience and radically increase CX performance at the same time. This AI-Native® software platform provides AI-driven predictions on what agents should and do throughout each interaction and increasingly automates routine tasks before, during, and after the conversa ... View more
