Technology Support Engineer
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
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Job Description
About this role:
The Tech Operations and Support Senior Support role focuses on providing advanced technical support to employee end users. This includes managing and troubleshooting personal computers servers mainframe applications data/voice networks and ERP systems. By ensuring the smooth operation of these systems this role helps maintain productivity and efficiency within Takeda.
How will you contribute:
* Acquire install and upgrade PC components and software
* Diagnose and resolve complex technical issues through user discussions and coordination with internal and external support teams
* Respond to user requests and research problems associated with telecommunications networks
* Provide real-time end user ERP systems support and training to facilitate knowledge transfer
* Utilize specialized skills to tackle complex tasks and support senior-level executives
* Engage in strategic communications with internal and external contacts
* Work independently within established procedures and practices
* Holds CompTIA A certification and applies troubleshooting skills effectively in complex situations
* Experienced in diagnosing and resolving issues with various peripheral devices
* Utilizes Active Directory knowledge to manage and support user access and system organization
* Skilled in operating and troubleshooting Windows 10 and Mac OS environments
* Familiar with Apple iOS and Android systems providing support and configuration
* Proficient in using Microsoft Office 365 tools to enhance workplace productivity
* Manages and resolves issues using established issue tracking systems
* Certified Microsoft Professional with advanced understanding of software applications
* Applies knowledge of Local Area Networks to maintain and troubleshoot network issues
As this level you will apply your comprehensive technical expertise gained from a high school diploma and relevant working experience to solve complex problems. Your proficiency allows you to work independently often serving as a resource for less experienced colleagues. Errors in this role are impactful necessitating a thorough approach to your work. You will collabor
Locations
IND - BengaluruWorker Type
EmployeeWorker Sub-Type
RegularTime Type
Full timeRequired Experience:
IC
Key Skills
- Computer Science
- SQL
- Active Directory
- Customer Service
- Incident Management
- Access Points
- OS
- Asset Management
- Linux
- VPN
- User Accounts
- Desktop
- Backup
- Technical Support
- Application Support
About Company
Takeda is a patient-focused, R&D-driven global biopharmaceutical company committed to bringing Better Health and a Brighter Future.
