Head of Business & Transformation

Were looking for a Head of Business & Transformation to join us at Customer Operations Telia!

Im Marcus Lindblad Head of B2B Development at Customer Operations within Telia. Im looking for a Head of Business & Transformation who can elevate a highperforming team increase our delivery capability and strengthen our ability to drive measurable value.

Telia is undergoing one of the most significant transformations in the companys our team we own the part that determines whether change actually sticks creates adoption and drives business impact. When we do our job right transformation happens faster with higher precision and with real customer and business value. If we fail - everything else becomes noise

What youll do:
You will lead a team positioned at the intersection of business transformation and readiness. Your responsibility is to ensure that Telias most critical changesland in the business and generate measurable impact.

You will:

• Drive and develop Telias transformation and readiness capability in line with business priorities.
• Lead a team with senior specialists that deliver consistently predictably and with high quality - even under pressure.
• Ensure the team is correctly skilled focused and prepared for upcoming initiatives.
• Lead collaboration with projects programs workstreams and strategic forums - with clear mandate.
• Partner with Customer Operations to secure smooth implementation and business value.
• Establish structures focus and ways of working that drive progress not just activity.
• Translate strategic direction into actionable steps that lead to tangible measurable improvements.
  

What will help you thrive in this role:
You need to be a leader who:

• Takes ownership of results not process.
• Are passionate about coaching and have experience in developing senior specialists.
• Has the drive to push clarity performance and movement even when the environment is ambiguous.
• Is bold proactive and clear in communication and leadership.
• Can understand complexity but distill it into decisions and actionable steps.
• Builds focus prioritization and effectiveness - not just better organization.
• Is confident enough to challenge me the business and the team when needed.
• Gets motivated by real outcomes: improved performance better predictability fewer misses faster delivery.
  

You have a background that proves you can lead in complexity deliver through others and drive real business impact and not just activity.

Specifically you need to have:

• 10 years of experience in customer-facing and/or transformation-heavy environments within B2B.
• Proven leadership in complex organizations where you have led senior specialists and elevated team capability and not just managed tasks.
• Experience in leading senior specialists in transformative projects or programs with clear results in terms of impact adoption and measurable business outcomes.
• A track record of improving performance delivery precision or operational ways of working backed by tangible results.
• Experience turning strategic business goals into concrete team-level execution with a clear line of sight from intent to outcome.
• Strong grounding in business development customer service development or similar areas where complexity change and ambiguity are part of daily reality.
• Ability to influence across functions and shape direction not just participate in it.
  

Join us to shape smarter living for people businesses and the planet
At Telia were a team of 15 000 colleagues across the Nordics and Baltics passionate about technology and connectivity. As a Top Employer and Sustainability Leader we drive change with large-scale impactful projects while building a sustainable inclusive world.

Here you can grow your skills lead meaningful projects and thrive in a supportive diverse environment. Whether youre taking your first step or your next Telia is a place to grow belong and make a real impact.

What we offer
When you join usyoullreceive a comprehensive benefits package tailored to your local market opportunities for remote work and have the chance to earn a bonus based on your performance and Telias results.

Ready to make better happen
We look forward to receiving your application by. Please note that we might close the position earlier if we find the right candidate so dont wait too long to apply!

If youre selected for the next stage youll be contacted by ourTalent Acquisition Partner. Background and reference checks will be part of the process.

Have any questionsPlease reach out toMarcus Lindblad at

Equal opportunities
At Telia we recognize talent byprofessional skills and growth champion diversity ensuring every individuals needs are met regardless of disability gender age nationality sexual orientation or social status. Together were dedicated to fostering an inclusive work environment whereyour uniqueness is our strength.

Join us and lets make better happen - together!