FLEX Senior Manager, Revenue Management
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Job Location:
Bethesda, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
The Senior ManagerRevenue Management Deployment Support Resource Central Reservation System Team (CRST)willplay a critical role in supportingthe successfuldeploymentof Marriotts multi-year Power of M transformation initiative which aims to modernize technology and business processes to achieve the companys vision of becoming the worlds favorite travel Senior Manager Revenue Management Deployment Support Resource CRST will serve as a key contributor during each deployment wave and cutover event serving as a Revenue Management resolution specialist for issues and incidents. This role willbe responsible fortriaging and resolving tickets assigned to the CRST ServiceNow support groupleveragingdeep knowledge of the teams system capabilities functionality processes and tools. The RM Deployment support resources will collaborate closely with the Global Command Center Service Desk and other support tiers to ensuretimelyand effective resolution of issues during live deployment windows and stabilization periods.
CANDIDATEPROFILE
Education and Experience
Required
- 4-year degree from an accredited university in Business Administration Hotel and Restaurant Management or related major
- 5 years of relevant professional experienceintechnology support operations business systems or related fielddemonstratingprogressive career growth anda pattern of exceptional performance
Preferred
- Experience working in a ticketing or incident management environment.
- Ability to troubleshoot analyze and communicate issue details clearly in real time.
- Proven leadership experience with end-user service support with a global scope.
- Prior experienceparticipatingin large-scale deployment rollout or cutover events.
- Strong hotel/market experience and/or knowledge of Marriott lodging systems / business processes / hotel operations.
- Strong familiarity with Microsoft 365 ServiceNow Power BI Smartsheet and .
CORE WORK ACTIVITIES
- Activelymonitorand resolve tickets assigned to the CRST ServiceNow support group ensuringtimelytriage and resolution in line with established service level agreements.
- Serve as a primary deployment-facing point of contact for functional issues within the CRST domain.
- Participate in 24/7 coverage rotations during cutovers and deployment waves providing real-time response and resolution.
- Serve as a first point of contact to address questions from the Room Set up Tool Managers
- Apply functional and systems knowledge of CRST to analyze and address incidents data issues configuration gaps and user concerns.
- Escalate issues when necessary partnering with technical teams deployment leads or command center resources to drive solutions forward.
- Collaborate with other support teams to ensure end-to-end visibility and coordination for cross-functional incidents.
- Contribute to the documentation of known issues workarounds and updates to knowledge base articles (KB) or job aids.
- Support validation and testing of issue resolution where needed working with impacted hotels businessstakeholdersand/or CRST asappropriate.
- Participate in daily support calls wave readiness reviews and cutover planning sessions.
- Logaccurateticket notes resolution steps and time-to-close details in ServiceNow for issue tracking and reporting purposes.
- Ensure all hotel communication via Service Now is professional and in the Power of M voice.
- Lead/support Office Hours for CRST as needed
- Perform other duties as needed
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Senior Manager
Key Skills
- ASC 606
- Hotel Experience
- Hospitality Experience
- GAAP
- Accounting
- Revenue Management
- Pricing
- Analysis Skills
- Salesforce
- SOX
- ERP Systems
- NetSuite
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
