German-Speaking Agent
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Job Location:
Thessaloníki - Greece
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
German-Speaking Agent
Location: Thessaloniki Greece
Work Model: Remote
Schedule: Monday to Friday with occasional weekend shifts
Working Hours: Rotating shifts between 08:00 and 00:00
Gross Salary: 1300 EUR gross/month
Relocation: Relocation support provided
About the Location
While this is a remote role youll be joining a global team with a strong presence in vibrant locations like Thessaloniki Greece.
About the Position
As a German-speaking Customer Expert youll be the first point of contact for travelers and partners ensuring seamless experiences and resolving inquiries with professionalism and empathy. This dynamic role involves handling a variety of customer interactions from managing reservations and payments to addressing complaints and providing essential information. Youll primarily support customers in German with occasional overflow support in English making every day unique and engaging.
Additional Information
Enjoy a performance-based productivity bonus of up to 10% of your gross salary
rewarding your dedication and target achievement.
Benefit from an Edenred Ticket Restaurant bonus of up to 100 EUR per month based on your attendance.
Kickstart your career with a comprehensive 3-week intensive training program
conducted in English designed to equip you with all the necessary skills.
Experience a supportive 9-week learning curve to help you master your role.
This is an 8-month contract opportunity perfect for gaining valuable experience with a world-renowned company.
Be part of a dynamic environment that operates during all bank holidays ensuring continuous support for global travelers.
Requirements
Proficiency in German (C1 level or higher) to effectively communicate with our
customers. A solid command of English (B2 level or higher) for internal communication training and occasional overflow support.
Strong written communication skills to handle diverse customer inquiries.
Good PC knowledge including basic troubleshooting and keyboard shortcuts.
Excellent multitasking abilities to manage various customer interactions efficiently.
No prior contact center experience is required; however a background in customer service or hospitality is a valuable asset.
Responsibilities
Provide exceptional customer support via phone email and messages addressing inquiries related to accounts existing reservations payments and complaints.
Efficiently handle cancellation and modification requests ensuring customer
satisfaction.
Process refunds and assist with extranet account issues for partners.
Offer comprehensive information and support regarding customer reviews.
Serve customers primarily in German with the flexibility to assist in English as needed.
You can apply here directly or send mail to
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
