Location: Piraeus Greece (Remote within Greece available)

Start Date: 22 June 2026

About the Opportunity

Join a leading German insurance group serving over 13 million customers and 14 million insured vehicles. This is an excellent opportunity to become part of a stable and highly respected international company while working remotely from Greece or relocating to enjoy life in one of Europes most attractive destinations.

This role offers a strong entry point into the insurance sector combining customer service operations and commercial support in a professional environment with long-term career prospects.

Your Responsibilities

As a German-Speaking Insurance Agent you will support customers through inbound and outbound communication while ensuring high service quality and accurate administration.

Customer Support & Case Handling

• Assist German-speaking customers via phone and email
• Respond to insurance-related inquiries professionally and efficiently
• Resolve issues and escalate complex cases when required
• Deliver excellent customer experience with a first-contact resolution mindset

Insurance Operations

• Process new vehicle insurance applications
• Manage policy changes conversions and cancellations
• Support contract administration and documentation flow
• Handle incoming requests and correspondence accurately

Administrative Tasks

• Update customer records addresses and payment information
• Process SEPA mandates and account-related changes
• Ensure precise contract logging and internal documentation
• Manage incoming documents via email and post

Additional Responsibilities

• Prepare tailored insurance offers
• Cross-sell additional insurance products (liability property legal etc.)
• Support onboarding tasks such as self-service portal registrations
• Schedule pension consultation appointments when needed

Candidate Profile

Language Skills

• Fluent German (minimum C1 level)
• Good English skills for internal communication are an advantage

Core Competencies

• Strong communication and customer-first attitude
• Ability to explain complex topics in a simple way
• Problem-solving mindset and ownership mentality
• High attention to detail and accuracy
• Comfortable multitasking across systems in a fast-paced environment

Technical Skills

• Confident PC user
• Experience with CRM systems and MS Office
• Typing speed of at least 25 WPM with 85% accuracy preferred

Education

• Minimum High School Diploma

Work Setup

• Fully remote within Greece
• Training provided remotely
• Alternatively relocation to Greece available

Compensation & Benefits

• 1450 gross/month
• Up to 10% monthly performance bonus based on targets

Relocation Package (if relocating)

Option 1: Flight ticket hotel accommodation agency fees covered
Option 2: 250 relocation allowance agency fees covered

Working Schedule

• Rotational shifts between 09:00 22:00
• Monday to Sunday
• 5 working days per week

Growth & Development

• Continuous training and onboarding support
• Opportunity to gain expertise in the insurance sector
• International and structured working environment
• Career growth opportunities within customer operations and insurance services

Hiring Process:

• Application Review
• Language Online Tests
• Clients Interview

Take the next step in your international career and join a trusted European insurance leader.

Apply now!