German-Speaking Customer Specialist Wanted- Remote or onsite

Competitive Salary Performance Incentives Full Relocation Package

Are you a fluent German speaker looking to take your customer service career to the next level while living in one of Europes most breathtaking countries We are looking for a motivated German-Speaking Customer Specialist to join our growing team based in Greece. You can choose to work on-site or remotely giving you the flexibility to build an international career on your own terms.

Live and Work in Greece

Greece is more than just a destination. It is a way of life. With over 300 days of sunshine a year crystal-clear waters world-renowned cuisine and a rich history that stretches back thousands of years Greece offers a quality of life that is hard to match anywhere in Europe. From the mountains to the islands from ancient ruins to modern city life every corner of this country has something extraordinary to offer. The cost of living is competitive the people are warm and welcoming and the country is increasingly becoming a hub for international business and tech talent. For those who choose to relocate we make the transition seamless so you can focus on what matters.

The Role

As a German-Speaking Customer Specialist you will be the primary point of contact for German-speaking customers across multiple communication channels. Whether working on-site or remotely from Greece you will handle enquiries resolve issues efficiently and deliver a consistently high-quality experience that reflects our brand values.

Key Responsibilities

• Respond to customer enquiries in German via phone email and live chat in a timely and professional manner
• Identify customer needs provide accurate information and deliver solutions that drive satisfaction and first-contact resolution
• Manage and escalate complaints effectively while maintaining a calm customer-first approach
• Document all interactions accurately using internal CRM systems
• Collaborate with cross-functional teams to continuously improve the customer journey
• Meet and exceed individual and team KPIs including CSAT AHT and quality scores
• Contribute to a positive inclusive and high-performance team culture

What We Are Looking For

• Native or near-native German language skills written and spoken C1 or C2 level required
• Strong proficiency in English as a working language
• Previous experience in customer service customer support or a client-facing role is a strong advantage
• Excellent communication and active listening skills
• A problem-solving mindset with the ability to work independently and manage priorities
• Comfortable working with CRM tools and digital communication platforms
• Eligibility to work in the European Union
• Open to relocating to Greece or working remotely depending on your preference and business needs

What We Offer

• Competitive base salary with a performance-based incentive scheme
• Full relocation package for those joining us on-site including flights accommodation support and onboarding assistance
• Flexibility to work remotely or on-site within Greece
• Structured onboarding and paid training programme
• Career development pathways within a growing international organisation
• Private health insurance
• Vibrant multicultural workplace with regular team events
• Apply now we are hiring on a rolling basis

Who Should Apply

This role is ideal for German-speaking professionals with a background in customer service technical support helpdesk or contact centre operations. Whether you are based in Germany Austria Switzerland or anywhere else in Europe if you are driven customer-focused and ready for your next chapter either in Greece or working remotely we want to hear from you.

Submit your CV in English or German. We review applications continuously and respond to every candidate.

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