Online Help Desk Agent
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Job Location:
Riverside, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Job Responsibilities:
- Respond to customer inquiries via phone email and chat in a timely and professional manner
- Provide technical support for hardware and software issues
- Troubleshoot and resolve technical problems with customers
- Document all customer interactions and solutions in the help desk system
- Escalate complex issues to the appropriate department for resolution
- Ensure customer satisfaction and retention through excellent customer service
Essential Qualifications:
- Excellent communication skills both verbal and written
- Strong problem-solving abilities
- Ability to work efficiently in a fast-paced environment
- Basic understanding of computer hardware and software
- Customer-focused with a positive attitude
Desired Experience:
Minimum 1-2 years of experience in a customer service or technical support role
Salary & Benefits:
The salary for this position is competitive and will be commensurate with experience. Benefits include health insurance paid time off and opportunities for professional growth.
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
