Principal Salesforce Administator

London - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description

OFFICIAL

Role Profile

Role details

Role Title	Principal Administrator (Salesforce)
Level	Level 3
Directorate	DDSS
Location	London / Glasgow / Cardiff
Contract Type	Permanent / Fixed-Term
Approach	Internal
Security Level Required	SC

Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe affordable and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system a goal that everyone wants to achieve. Whatever your role youll be playing your part in creating new energy solutions that are great for customers and great for the environment.

Ofgem has a culture of inclusion that encourages supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace our employees are comfortable bringing their authentic selves to work.

This role aligns with the Principal Application Operations Engineer role in the Government Digital and Data Profession Capability Framework.

Purpose

A principal application operations engineer owns the application strategy and leads on implementation support resourcing learning and development for their team.

At Ofgem the Principal Salesforce Administrator leads the Salesforce administration team ensuring robust solution design effective delivery platform optimisation and operational performance across the organisations Salesforce environment. This role is accountable for maintaining stability quality and continuous improvement of complex enterprise Salesforce solutions. Responsibilities include ownership of administration strategy adherence to best practices and oversight of systems integrator performance to guarantee that Salesforce services deliver consistent resilient and high-quality outcomes for both Ofgem and its users. Close collaboration with implementation partners is essential in aligning strategic objectives and operational execution.

At this role level you will:

have expert technical understanding
be accountable for vendor and supplier management
Manage and maintain administration of the Salesforce platform.

Key Responsibilities

Stakeholder Engagement

Engagement with senior stakeholders across digital data and operational functions to ensure Salesforce services align with business needs. Provision of authoritative guidance on application operations and influence decision-making across programmes and projects. Oversight of systems integrator collaboration to maintain delivery quality and strategic alignment.

Technical Oversight and Assurance

Operational performance resilience and optimisation of Salesforce platforms. Expert assurance of configurations integrations automation pipelines and release processes ensuring compliance with Ofgem standards and contractual obligations for SI performance.

Innovation and Continuous Improvement

Platform enhancements through identification of optimisation opportunities refinement of operational processes and introduction of new tools or methods that strengthen service reliability and delivery outcomes.

Mentorship and Capability Development

Development of team capability through coaching administrators promoting best practices and setting clear operational standards. Support for learning pathways and contribution to professional development planning.

Architectural Leadership

Definition and leadership of Salesforce application operations strategy within Ofgem. Alignment with Salesforce architectural direction and leadership of decisions on operational models platform evolution and long-term technology planning.

Skills

Skill	Level	Description
Asset and configuration management	practitioner	manage configuration items and related information manage service compliance and risk
Availability and capacity management	practitioner	ensure the correct implementation of availability and capacity management standards and procedures identify capacity issues and implement the required changes initiate remedial action
Change management	practitioner	manage high impact complex change requests ensure that release policies procedures and processes are applied
Continual service improvement	practitioner	analyse current processes and identify and implement opportunities to optimise them lead and develop a team of experts to deliver service improvements help to evaluate and establish requirements for the implementation of changes by setting policy and standards
Incident management	practitioner	lead the investigation and resolution of incidents
Ownership and initiative	practitioner	take accountability for issues that occur and be proactive in searching for potential problems achieve excellent user outcomes
Problem management	practitioner	ensure that the right actions are taken to investigate resolve and anticipate problems co-ordinate the team to investigate problems implement solutions and take preventive measures
Service focus	practitioner	see the bigger picture by taking groups of services and investigating how to get the best of underlying services
Service management framework knowledge	practitioner	show you have an expert certificate in the service management framework qualification
Technical specialism	expert	understand the direction of future technologies deliver a model to support and maintain those future technologies and any databases that coexist in the current environment
Technical understanding	practitioner	show a thorough understanding of the technical concepts required for the role and can explain how these fit into the wider technical landscape
Testing	expert	manage testing activities within development or integration activities manage risks and take preventative action when risks become unacceptable manage customer relations
User focus	practitioner	collaborate with user researchers and can represent users internally explain the difference between user needs and the desires of the user champion user research to focus on all users prioritise and define approaches to understand the user story guiding others in doing so offer recommendations on the best tools and methods to use

Key Outputs and Deliverables

Stable high-quality Salesforce operational services ensuring resilience performance and reliability across all environments.
Compliant release processes supported by assurance frameworks documentation standards and governance controls for every Salesforce deployment.
Operational performance reporting and continuous improvement plans providing visibility metrics and strategic insights for service optimisation.
Accurate asset records and configuration inventories for all Salesforce environments enabling traceability auditability and effective change management.
Third-party supplier performance management including service-level compliance contractual obligations and quality assurance across delivery partnerships.

Key Stakeholder Relationships

Internal

Head of the Salesforce Centre of Enablement
Architecture and Engineering Teams
Product Owners and Delivery Managers
Service Operations and Support Teams
Cyber Security and Data Teams
Programme and Portfolio Management

External

Salesforce and associated vendors
Managed service providers and support partners
Cross-government technical communities
External auditors and assurance bodies
Industry partners and tooling providers

Role Criteria

Essential

Deep operational expertise in managing complex Salesforce environments.
Proven leadership in application operations or platform engineering.
Demonstrable experience managing suppliers and technical risk.
Demonstrable experience managing a Salesforce Administration team.
Holds or can obtain the following certifications or equivalent within 6 months:
Salesforce Certified App Builder and Salesforce Certified Advanced Administrator

Desirable

Offshore SI management

Behaviours

Making Effective Decisions

Communicating and Influencing

Managing a Quality Service

OFFICIAL

Required Experience:

Staff IC

Job DescriptionOFFICIALRole ProfileRole details Role Title Principal Administrator (Salesforce) Level Level 3 Directorate DDSS Location London / Glasgow / Cardiff Contract Type Permanent / Fixed-Term Approach Internal Security Level Required SC Ofgem works on behalf of energy consumers to ensure th...

Job Description

OFFICIAL

Role Profile

Role details

Role Title	Principal Administrator (Salesforce)
Level	Level 3
Directorate	DDSS
Location	London / Glasgow / Cardiff
Contract Type	Permanent / Fixed-Term
Approach	Internal
Security Level Required	SC

This role aligns with the Principal Application Operations Engineer role in the Government Digital and Data Profession Capability Framework.

Purpose

A principal application operations engineer owns the application strategy and leads on implementation support resourcing learning and development for their team.

At this role level you will:

have expert technical understanding
be accountable for vendor and supplier management
Manage and maintain administration of the Salesforce platform.

Key Responsibilities

Stakeholder Engagement

Engagement with senior stakeholders across digital data and operational functions to ensure Salesforce services align with business needs. Provision of authoritative guidance on application operations and influence decision-making across programmes and projects. Oversight of systems integrator collaboration to maintain delivery quality and strategic alignment.

Technical Oversight and Assurance

Operational performance resilience and optimisation of Salesforce platforms. Expert assurance of configurations integrations automation pipelines and release processes ensuring compliance with Ofgem standards and contractual obligations for SI performance.

Innovation and Continuous Improvement

Platform enhancements through identification of optimisation opportunities refinement of operational processes and introduction of new tools or methods that strengthen service reliability and delivery outcomes.

Mentorship and Capability Development

Development of team capability through coaching administrators promoting best practices and setting clear operational standards. Support for learning pathways and contribution to professional development planning.

Architectural Leadership

Definition and leadership of Salesforce application operations strategy within Ofgem. Alignment with Salesforce architectural direction and leadership of decisions on operational models platform evolution and long-term technology planning.

Skills

Skill	Level	Description
Asset and configuration management	practitioner	manage configuration items and related information manage service compliance and risk
Availability and capacity management	practitioner	ensure the correct implementation of availability and capacity management standards and procedures identify capacity issues and implement the required changes initiate remedial action
Change management	practitioner	manage high impact complex change requests ensure that release policies procedures and processes are applied
Continual service improvement	practitioner	analyse current processes and identify and implement opportunities to optimise them lead and develop a team of experts to deliver service improvements help to evaluate and establish requirements for the implementation of changes by setting policy and standards
Incident management	practitioner	lead the investigation and resolution of incidents
Ownership and initiative	practitioner	take accountability for issues that occur and be proactive in searching for potential problems achieve excellent user outcomes
Problem management	practitioner	ensure that the right actions are taken to investigate resolve and anticipate problems co-ordinate the team to investigate problems implement solutions and take preventive measures
Service focus	practitioner	see the bigger picture by taking groups of services and investigating how to get the best of underlying services
Service management framework knowledge	practitioner	show you have an expert certificate in the service management framework qualification
Technical specialism	expert	understand the direction of future technologies deliver a model to support and maintain those future technologies and any databases that coexist in the current environment
Technical understanding	practitioner	show a thorough understanding of the technical concepts required for the role and can explain how these fit into the wider technical landscape
Testing	expert	manage testing activities within development or integration activities manage risks and take preventative action when risks become unacceptable manage customer relations
User focus	practitioner	collaborate with user researchers and can represent users internally explain the difference between user needs and the desires of the user champion user research to focus on all users prioritise and define approaches to understand the user story guiding others in doing so offer recommendations on the best tools and methods to use

Key Outputs and Deliverables

Stable high-quality Salesforce operational services ensuring resilience performance and reliability across all environments.
Compliant release processes supported by assurance frameworks documentation standards and governance controls for every Salesforce deployment.
Operational performance reporting and continuous improvement plans providing visibility metrics and strategic insights for service optimisation.
Accurate asset records and configuration inventories for all Salesforce environments enabling traceability auditability and effective change management.
Third-party supplier performance management including service-level compliance contractual obligations and quality assurance across delivery partnerships.

Key Stakeholder Relationships

Internal

Head of the Salesforce Centre of Enablement
Architecture and Engineering Teams
Product Owners and Delivery Managers
Service Operations and Support Teams
Cyber Security and Data Teams
Programme and Portfolio Management

External

Salesforce and associated vendors
Managed service providers and support partners
Cross-government technical communities
External auditors and assurance bodies
Industry partners and tooling providers

Role Criteria

Essential

Deep operational expertise in managing complex Salesforce environments.
Proven leadership in application operations or platform engineering.
Demonstrable experience managing suppliers and technical risk.
Demonstrable experience managing a Salesforce Administration team.
Holds or can obtain the following certifications or equivalent within 6 months:
Salesforce Certified App Builder and Salesforce Certified Advanced Administrator

Desirable