Regional Credit Manager

Position Purpose:

The Regional Credit Manager (RCM) at the Company is tasked with providing strategic oversight and management of accounts receivable operations guiding a team of Area Credit Managers (ACMs) and District Credit Managers (DCMs) to ensure the effective extension and collection of credit across designated territories. This role involves direct management of a select portfolio of accounts including the approval or decline of credit and job applications and determination of credit line adjustments within authorized limits while adhering to corporate credit policies. Positioned with advanced credit authority the RCM plays a pivotal role in optimizing credit operations and fostering financial stability within the regional framework.

Key Responsibilities:

• Provide strategic leadership and management to a team of Assistant Credit Managers (ACMs) and District Credit Managers (DCMs) ensuring alignment with the Companys corporate objectives and credit policies.

• Directly oversee a designated portfolio of accounts employing expert judgment to manage Accounts Receivable (AR) effectively ensuring optimal cash flow and minimal delinquency rates.

• Utilize delegated credit authority to review and make high-stakes decisions on credit applications and job accounts balancing risk and opportunity to meet regional financial goals.

• Continuously assess and adjust credit lines within authorized limits responding promptly to changes in customer creditworthiness and market conditions to safeguard company assets.

• Implement company credit policies related to write-offs and collection placements ensuring diligent compliance and proactive risk management across all managed territories.

• Collaborate across departments to streamline credit management processes enhancing operational efficiency and customer satisfaction.

• Maintain a comprehensive understanding of the AR and territories overseen by direct reports synthesizing insights to inform strategic decisions and drive regional credit excellence.

• Foster a culture of high performance and professional development within the team through effective HR management mentoring and resource optimization.

Direct Manager Direct Reports:

• Reports to: The Regional Credit Manager (RCM) reports directly to the Director of Credit within SRS.

• Direct reports: The RCM oversees a team of Area Credit Managers (ACMs) and/or District Credit Managers (DCMs) facilitating the execution of credit management tasks and the implementation of strategic objectives. This role may include responsibility for managing a smaller dedicated portfolio of accounts expanding or limiting credit lines within authorized limits and making determinations on credit applications and job accounts.

Travel Requirements:

The Regional Credit Manager for the Company is required to undertake periodic travel within the designated territories to oversee and manage accounts with the frequency determined as necessary to fulfill role responsibilities effectively.

Physical Requirements:

The Regional Credit Manager (RCM) position within SRS primarily operates in a standard office environment and requires the physical capacity to perform essential job functions. These may include but are not limited to prolonged periods sitting at a desk and working on a computer which are necessary for managing accounts approving or declining credit applications and overseeing the financial responsibilities of the team. The role involves occasional movement throughout the office to collaborate with team members and attend meetings. Regular use of standard office equipment such as computers phones and photocopiers is expected. The ability to engage in effective communication both written and verbal is crucial for managing accounts and HR responsibilities.

SRS is committed to ensuring accessibility and inclusivity in the workplace. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the role without undue hardship. This commitment aligns with our dedication to upholding Fortune 50 standards and fostering an equitable work environment.

Working Conditions:

The Regional Credit Manager (RCM) at SRS operates within a dynamic and flexible working environment characterized by a decentralized location framework. This role accommodates a hybrid model allowing for a combination of office-based and remote work to best support business objectives and maximize efficiencies. The RCM is expected to navigate a fast-paced deadline-driven atmosphere necessitating exceptional time management and decision-making skills to ensure timely approval or decline of credit applications and job accounts. Given the comprehensive oversight responsibilitiesincluding managing accounts receivable credit lines and a diverse team of ACMs and/or DCMsthe RCM must adeptly balance strategic foresight with hands-on management. This environment demands a high level of autonomy and coordination with a focus on achieving defined outcomes in alignment with company credit policies and standards.

Minimum Qualifications:

• Bachelors degree in Finance Accounting Business Administration or a related field.

• Minimum of 7 years of experience in credit management including experience managing accounts receivable portfolios.

• Proven track record of successfully overseeing teams in a decentralized structure.

• Demonstrated ability in approving or declining credit applications and managing job accounts.

• Experience in making decisions regarding credit line adjustments within assigned authority levels.

• Proficiency in credit management software and tools.

• Advanced knowledge of Microsoft Office Suite particularly Excel for financial analysis and reporting.

• Strong analytical skills with a focus on risk assessment and credit evaluation.

• Excellent decision-making capabilities especially in high-stakes financial scenarios.

• Exceptional communication and interpersonal skills with the ability to manage and develop team performance effectively.

• In-depth understanding of relevant credit policies and regulatory compliance standards.

Preferred Qualifications:

• Advanced Financial Acumen: Demonstrated expertise in financial analysis and risk assessment with an ability to interpret and synthesize complex financial data to inform credit decisions and optimize accounts receivable management.

• Leadership Experience: Proven track record in leading and developing high-performing credit management teams with a focus on fostering a culture of accountability collaboration and continuous improvement.

• Strategic Decision-Making: Strong strategic thinking and decision-making skills with a capacity for high-level credit authority execution and an ability to make informed timely and impactful credit and risk management decisions.

• Industry-Specific Knowledge: Deep understanding of industry-specific economic trends market dynamics and regulatory requirements that influence credit management practices and decision-making processes.

• Process Improvement Expertise: Experience in designing and implementing process improvements within credit management functions to enhance efficiency accuracy and service delivery.

• Advanced Communication Skills: Exceptional interpersonal and communication skills with the ability to engage effectively with stakeholders at all organizational levels and convey complex information with clarity and precision.

• Technological Proficiency: Proficiency in leveraging financial and credit management software and tools to facilitate data-driven decision-making and enhance operational effectiveness.

• Change Management Skills: Demonstrated ability to navigate and lead organizational change initiatives with emphasis on adapting to evolving business environments and managing transitions effectively.

• Customer Relationship Management: Strong customer relationship management skills with a focus on balancing risk management with maintaining positive and long-term client relationships.

• Compliance and Risk Management: In-depth knowledge of compliance and regulatory frameworks governing credit management with the ability to enforce credit policies and ensure adherence to legal and ethical standards.

Minimum Education:

A Bachelors degree in Finance Accounting Business Administration or a related field is required.

Preferred Education:

A Bachelors degree in Finance Accounting or a related field is required; an MBA or other advanced degree is highly desirable.

Minimum Years Of Work Experience:

Minimum Years of Work A minimum of 7 years of progressive experience in credit management or a related financial field is required demonstrating a proven track record of leadership and strategic oversight within a complex organizational structure.

Certifications:

None Required.

Preferred:

• Credit Business Associate (CBA) or Credit Business Fellow (CBF)

• Certified Credit Executive (CCE) or equivalent

• Advanced coursework or certification in finance or accounting

Competencies:

Leadership and Team Management: Demonstrated ability to effectively oversee a team of Area Credit Managers (ACMs) and/or District Credit Managers (DCMs) including setting performance expectations providing guidance and fostering a high-performance culture.
Analytical Decision-Making: Proficient in evaluating and adjudicating credit applications and job accounts utilizing financial data analysis to make informed decisions about credit line adjustments and approvals.
Portfolio Management: Skilled in managing a portfolio of accounts ensuring effective collection and accounts receivable (AR) processes and maintaining a robust oversight of multiple territories.
Credit Risk Assessment: Adept at implementing credit policies and procedures with a higher credit authority level to make critical decisions impacting the financial health and risk exposure of the organization.
Communication and Negotiation: Strong communication skills to articulate credit decisions and collaborate with stakeholders while effectively negotiating terms and conditions with clients to secure favorable outcomes.
Organizational Agility: Capable of managing a decentralized operational model with a focus on aligning regional activities with broader organizational objectives and standards.
Regulatory Compliance: Knowledgeable in maintaining compliance with internal credit policies and external regulations ensuring decisions and actions are consistently aligned with established guidelines.
Human Resource Acumen: Experienced in HR responsibilities related to team oversight including recruitment development and performance evaluation to strengthen team capability and effectiveness.