Customer Intelligence and Analytics Product Area Lead
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At ING individuality fuels the Growth Tribe we create space for people to bring their unique perspectives challenge the status quo and shape bold ideas that move the business forward. With the support of a global organisation an inclusive culture and access to cuttingedge technology youll have the platform to grow your career and make a meaningful impact.
Were seeking a visionary leader in Data Analytics and AI to accelerate the future of our Retail Bank. As part of the Customer Interactions Tribe within the Growth Tribe youll lead the development and execution of data-driven capabilities that power personalised customer experiences smarter decisioning and operational excellence. This role is central to how we connect with customers anticipate their needs and deliver differentiated value.
As Product Area Lead Advanced Analytics & Intelligent Solutions youll drive a multi-year analytics and AI strategy that transforms core Retail Banking processes and outcomes. Youll guide teams to shape and deliver advanced analytics machine learning and intelligent solutionsembedding them into journeys across lending deposits engagement and service. Your leadership will influence strategy at the highest levels while also enabling hands-on delivery that achieves measurable commercial results.
What Youll Do
- Drive the multiyear analytics and AI roadmap for Retail embedding advanced analytics and machine learning into core customer and operational processes.
- Own the analytics P&L ensuring initiatives deliver measurable commercial outcomes aligned to Retail priorities.
- Oversee endtoend delivery of analytics solutions across lending deposits engagement and service.
- Translate business challenges into dataled actionable solutions influencing executive decisionmaking.
- Build alignment across product risk operations and technology while uplifting analytics capability across teams.
What Were Looking For
- A strategic futurefocused analytics leader with deep expertise in advanced analytics AI and ML.
- Hands-on proficiency with Python R SQL and cloud platforms (GCP or Azure).
- Proven experience leading multidisciplinary analytics teams including managers of managers.
- Proven commercial acumen with a track record of delivering measurable business outcomes and owning P&L.
- Exceptional communication and stakeholder engagement skills capable of influencing at executive levels.
Whats in it for you
Discounted ING Health Insurance
An additional Rest Day to support your wellbeing
An IMPACT day to volunteer on approved sustainability activity
About Us
At ING were all about making life simpler and more rewarding - for the people who bank with us the team members who work with us and the communities were proud to support. Joining ING means stepping into an environment where your individuality isnt just welcomed - its celebrated. Weve built a culture thats fun inclusive and supportive giving you the freedom to be yourself so you can do your thing.
Whether youre taking ownership of exciting projects thinking outside the box or working with global colleagues youll find ING is the kind of place where growth isnt just a possibility; its a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace youll feel the difference in how we value and champion our people.
We make hiring decisions based on your skills capabilities and how you align with our values - not on ticking every box. So if youre interested but dont meet all the criteria we encourage you to apply. Were invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Were your alliesin helping you do your thingduring the recruitment process so let us know (email below) if you require any support or adjustments when you apply
Sound like your kind of vibe We cant wait to hear from you!
(One last note: We operate using a direct talent sourcing model so no agency introductions please.)
ING is Australias most recommended bank according to RFI Globals Consumer Atlas Survey JanuaryJune 2025 (n 29510) when compared to customers of the 10 largest ADIs operating in Australia.
Need more
For support and adjustments including DEI LGBTQI confidential application support enquiries:
Applications close Friday 20 March
Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your Manager
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Key Skills
- Adobe Analytics
- Data Analytics
- SQL
- Attribution Modeling
- Power BI
- R
- Regression Analysis
- Data Visualization
- Tableau
- Data Mining
- SAS
- Analytics
About Company
ING Global Career Opportunities - Welcome to 'careers at ING'. We give you the space to develop yourself as an intern, trainee and professional. Check out our opportunities. Jump on!
