Campaign Data Analyst
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Our Customer Development team plays a key role in how we connect with customers across the Retail Bank delivering timely relevant and personalised communications that add real value. As expectations evolve were investing in smarter data deeper insights and richer automation to create more dynamic engagement across mobile email SMS and digital channels.
Working in a collaborative Agile environment we partner with Product Digital Marketing Data and Operations to design experiences that inform support and empower millions of customers. From ensuring customers stay safe and compliant to driving stronger engagement with our products and propositions were at the centre of delivering communications that matter.
As we scale were opening two key roles as Campaign Data Analyst that will help lift both customer and commercial outcomes with opportunities to influence how we communicate automate and optimise across journeys.
While both roles contribute to highquality datadriven communications each has a distinct focus:
- Campaign & Regulatory Communications Analyst centred on accuracy risk management and clarity ensuring regulatory requirements are met while keeping customers informed and compliant.
- Campaign Performance & Automation Analyst focused on optimisation commercial uplift and scaling automation using insights and experimentation to lift engagement and outcomes.
When applying please include a short cover letter and tell us which role youre most interested in along with the value you can add from day one.
What youll do
- Design deliver and optimise datadriven communications across mobile email SMS and digital channels.
- Manage structured workflows endtoend ensuring accuracy quality and timely execution.
- Use insights targeting and experimentation to improve customer experience and outcomes.
- Collaborate with Product Digital Marketing Data Risk and Operations teams to deliver highimpact initiatives.
- Continuously enhance processes through automation testing and standardisation.
What were looking for
- Experience in customer communications campaign delivery automation or regulatory/KYC environments.
- Proven SQL knowledge and Unica campaignbuild skills are essential.
- Exceptional analytical mindset with the ability to interpret data validate accuracy and simplify complexity.
- High attention to detail and comfort working within structured processes and quality frameworks.
- Confident communicator with strong stakeholder management skills and the ability to operate in Agile teams.
- Curious proactive problem solver who continuously looks for ways to improve iterate and deliver value.
Whats in it for you
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing
- An IMPACT day to volunteer on approved sustainability activity
About Us
At ING were all about making life simpler and more rewarding - for the people who bank with us the team members who work with us and the communities were proud to support. Joining ING means stepping into an environment where your individuality isnt just welcomed - its celebrated. Weve built a culture thats fun inclusive and supportive giving you the freedom to be yourself so you can do your thing.
Whether youre taking ownership of exciting projects thinking outside the box or working with global colleagues youll find ING is the kind of place where growth isnt just a possibility; its a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace youll feel the difference in how we value and champion our people.
We make hiring decisions based on your skills capabilities and how you align with our values - not on ticking every box. So if youre interested but dont meet all the criteria we encourage you to apply. Were invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Were your alliesin helping you do your thingduring the recruitment process so let us know (email below) if you require any support or adjustments when you apply
Sound like your kind of vibe We cant wait to hear from you!
(One last note: We operate using a direct talent sourcing model so no agency introductions please.)
ING is Australias most recommended bank according to RFI Globals Consumer Atlas Survey JanuaryJune 2025 (n 29510) when compared to customers of the 10 largest ADIs operating in Australia.
Need more
For support and adjustments including DEI LGBTQI confidential application support enquiries:
Applications close Friday 20 March
Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your Manager.
#LI-DNI
Required Experience:
IC
Key Skills
- Data Analytics
- Microsoft Access
- SQL
- Power BI
- R
- Data Visualization
- Tableau
- Data Management
- Data Mining
- SAS
- Data Analysis Skills
- Analytics
About Company
ING Global Career Opportunities - Welcome to 'careers at ING'. We give you the space to develop yourself as an intern, trainee and professional. Check out our opportunities. Jump on!
