Change Management and Enablement Consultant

Monterrey - Mexico

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About the role:

This is a remote position open to candidates residing in Monterrey N.L. Mexico. Relocation assistance will not be provided for this role. This position requires travel up to 60% of the time and proximity to an international airport.

You should apply if:

You want to impact the industries that run our world: Your efforts will result in real-world impacthelping to keep the lights on get food into grocery stores reduce emissions and most importantly ensure workers return home safely.
You are the architect of your own career: If you put in the work this role wont be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development countless opportunities to experiment and master your craft in a hyper growth environment.
Youre energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative ambitious ideas for our customers.
You want to be with the best: At Samsara we win together celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

In this role you will:

Be on the front-lines and ensure our customers increase the safety efficiency and sustainability of their operations with our IoT platform
Travel onsite to deliver high-impact structured training sessions tailored to customer needs.
Facilitate workshops to identify adoption barriers and stakeholder resistance.
Equip customers with frameworks and best practices to embed Samsara into daily workflows.
Run training sessions demonstrate Samsaras technology and work through challenges with customers and day-to-day users of the system across numerous use cases
Design scalable training curricula playbooks and enablement frameworks.
Identify inefficiencies in onboarding and implementation processes; propose and execute improvements.
Deeply understand the Samsara platforms capabilities and explain them to customers of all types
Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a growth mindset Be inclusive and Win as a team) as we scale globally and across new offices

Minimum requirements for the role:

2 years of experience in a senior Customer Success account management or consulting role. SaaS experience preferred
Bilingual (Spanish and English) is required
Strong spoken and written language skills for working with multiple teams and publishing documentation
This is a demanding position with high internal visibility that requires strong priority management and high emotional intelligence
Experience supporting or working with technical products
Diplomacy tact and poise under pressure when working through customer issues
Bachelors degree from a 4-year institution
Candidate must be based in Monterrey N.L. or willing to relocate

An ideal candidate also has:

Strong bias for action the ability to think big with insistence on high standards
Experience facilitating workshops with senior stakeholders and operational teams.
Strong executive presence and ability to influence cross-functional leaders.
Excellent communication facilitation and stakeholder management skills.
Proven track record of building trust and communicating effectively with a wide variety of stakeholders: Executives Day-to-day users of our software
Experience serving a large and complex customer base in B2B SaaS
Thrives in an unstructured fast-paced and change-heavy environment
Experience working with different countries of the LATAM regions preferred but not required
Experience working in Tech Touch Engagements
Experience using Customer Success Platforms

Required Experience:

Contract

About the role:This is a remote position open to candidates residing in Monterrey N.L. Mexico. Relocation assistance will not be provided for this role. This position requires travel up to 60% of the time and proximity to an international airport.You should apply if:You want to impact the industries...

About the role:

You should apply if:

You want to impact the industries that run our world: Your efforts will result in real-world impacthelping to keep the lights on get food into grocery stores reduce emissions and most importantly ensure workers return home safely.
You are the architect of your own career: If you put in the work this role wont be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development countless opportunities to experiment and master your craft in a hyper growth environment.
Youre energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative ambitious ideas for our customers.
You want to be with the best: At Samsara we win together celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

In this role you will:

Be on the front-lines and ensure our customers increase the safety efficiency and sustainability of their operations with our IoT platform
Travel onsite to deliver high-impact structured training sessions tailored to customer needs.
Facilitate workshops to identify adoption barriers and stakeholder resistance.
Equip customers with frameworks and best practices to embed Samsara into daily workflows.
Run training sessions demonstrate Samsaras technology and work through challenges with customers and day-to-day users of the system across numerous use cases
Design scalable training curricula playbooks and enablement frameworks.
Identify inefficiencies in onboarding and implementation processes; propose and execute improvements.
Deeply understand the Samsara platforms capabilities and explain them to customers of all types
Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a growth mindset Be inclusive and Win as a team) as we scale globally and across new offices

Minimum requirements for the role:

2 years of experience in a senior Customer Success account management or consulting role. SaaS experience preferred
Bilingual (Spanish and English) is required
Strong spoken and written language skills for working with multiple teams and publishing documentation
This is a demanding position with high internal visibility that requires strong priority management and high emotional intelligence
Experience supporting or working with technical products
Diplomacy tact and poise under pressure when working through customer issues
Bachelors degree from a 4-year institution
Candidate must be based in Monterrey N.L. or willing to relocate

An ideal candidate also has:

Strong bias for action the ability to think big with insistence on high standards
Experience facilitating workshops with senior stakeholders and operational teams.
Strong executive presence and ability to influence cross-functional leaders.
Excellent communication facilitation and stakeholder management skills.
Proven track record of building trust and communicating effectively with a wide variety of stakeholders: Executives Day-to-day users of our software
Experience serving a large and complex customer base in B2B SaaS
Thrives in an unstructured fast-paced and change-heavy environment
Experience working with different countries of the LATAM regions preferred but not required
Experience working in Tech Touch Engagements
Experience using Customer Success Platforms

Required Experience:

Contract

Key Skills

Project Management Methodology
Project / Program Management
Change Management
Order Management System
Business Analysis
Visio
Data Management
Project Management
Metadata
Management Consulting
Data Analysis Skills
Taxonomy

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About Company

Samsara

Publicly traded company [NYSE: IOT] offering a single platform for fleet operations at scale. Products include real-time GPS, ELD, AI-powered dash cams, telematics, maintenance, routing, & driver app. Recognized by the Forbes Cloud 100.

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