Senior Enablement Manager

Senior Enablement Manager Job Description

About the Role

Reporting to the Enablement Lead this roleis the first line ofengagement with stakeholders and end focuses on driving market readinessworking with users and champions across marketsandglobal hubs to help define requirements fortheDataTechandOps(DTO)team forour global client.

This role focuses ondeliveringhigh-quality training driving market readiness coordinating user enablement queries and supportingprogrammegovernance and reporting. It is a hands-on operational role that sits at the heart of end-user adoption capability-buildingand communication across multiple markets.

The Senior Enablement Manager works closely with the Product Enablement team engineering governance reportingdeliveryand market-facing(global brand team localagencyand hub)teams to ensure that enablement activities are aligned to the DTO roadmap governance framework and RightFirst Timestandards.

Role Summary

The Senior Enablement Manager supports the design and delivery of market enablement activities across training onboardingcommunicationandprogrammecoordination. The role acts as a structured interface between markets/hubs and the central DTO team ensuring consistency clarity aligned messaging and high-quality enablement workflows. This position plays a vital role in ensuring user readiness coordinating enablement activities across functions responding to market queries trackingprogressand enabling a smooth rollout of DTO featuresstandardsand ways of working.

Key Responsibilities

Enablement Strategy & Standards

• Support the Enablement Leadinexecuting the enablement strategy aligned to the DTO roadmap governanceframeworkand RightFirst Timestandards.

• Contribute to the developmentrolloutand ongoing management of the DTO certification standard including learning pathways assessments competencyvalidationand tracking.

• Helpformalisethe enablement plan into structured workstreams including timelines training calendars communicationplansand readiness criteria.

• Ensureenablementcontent guidance and messaging remain aligned with product updates releasecyclesand governance changes.

Market & Hub Engagement

• Act as a day-to-day touchpoint for markets and hubs responding to questions on enablement onboardingprocessesand user readiness.

• Run structured engagement routines including readiness assessments adoption reviews onboardingcyclesand recurring communication touchpoints.

• Support the Champion network by sharing updatesfacilitatingdiscussionsand gathering structured feedback.

• Monitor market sentiment flag emergingchallengesand escalate patterns or repeated issues to the Enablement Lead.

• Consolidatemarket feedback into actionable insights that inform product planning supportworkflowsand enablement improvements.

Training & Onboarding

• Deliver structured training and onboarding sessions for markets and hubs using livevirtualand recorded formats.

• Maintain and update enablement materials including decks playbooks walkthroughs how-toguidesand user-friendly documentation.

• Host regular office hours capability-buildingsessionsand clinics to support ongoing adoption andproficiency.

• Tracktrainingattendance satisfactioncomprehensionand adoptionidentifyingareas requiring further intervention.

• Support development of training pathways aligned to the DTO certification standard.

PMO & Support Coordination

• Manage first-line enablement queries ensuringaccuratetriageroutingand escalation.

• Provide concise enablement updates and reporting for leadership forums governancemeetingsand steering committees.

• Monitor market readiness trainingprogressand key enablement indicators escalating risks asrequired.

• Maintain structured tracking of milestones dependenciesactionsandenablementdeliverables across markets.

About You

• Experience in enablement training onboarding customersuccessor operationalprogrammeroles.

• Confident facilitator with experience delivering structured training to global or multi-market audiences.

• Strong communicationskills with the ability to simplify complex processes and translate them into clear engaging content.

• Skilled in stakeholder management and relationship-building across regions and cross-functional teams.

• Highlyorganisedproactiveand comfortable working within structured governance andprogrammedelivery environments.

• Capable of managing multiple workstreams simultaneously with strongprioritisationand attention to detail.

• Familiarity dashboarding or data-visualisationtools withabilityto demo reports and support users.

• Broad understanding of the media landscape including how media channelsoperate how campaign performance ismeasuredand how insights inform decision-making.

Nice to Have

• General understanding of data flow and data connectivity including how planning mediaplatformand analytics data interconnect.

• Awareness of data governance dataqualityand compliance and how theseimpactreporting accuracy and user readiness.

• Experience supporting users in applying dataworkflowsor reporting tools toreal businessscenarios.

Flexible Working

At Omnicom Media Group we are committed to supporting flexibility for our peoplewhile fostering collaboration innovation and teamwork. We have a hybrid working model (three days in the office two working remotely) to ensure that we meet the needs of both our people and our business balancing the benefits of in-person connections with the flexibility of remote working. Our standard working hours are 9:30 17:30 but we offer the ability to flex around core hours of 10:30 16:30 to give our people flexibility on how they manage their working day whether thats in the office or working remotely. For example you could start work at 8:30 and finish at 16:30 or start at 10:30 and finish at 18:30.

We encourage open conversations between our people and managers to help navigate high-need periods and individual circumstances. Our goal is to create an environment where people feel genuinely supported to do their best - both in their careers and in their lives outside of work.

Be Your Best

We want everyone to make the most of the opportunity to shine and showcase your talents and we are happy to make adjustments in the recruitment process so you can be your best. Please discuss any specific requirements with your dedicated Talent Team member or if you would feel more comfortable you can email us confidentially at to let us know how we can support you.

Diversity Equity & Inclusion at OMG

At OMG our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality inclusion and belonging. We are committed to providing a truly inclusive environment that reflects todays society where everyone is able to bring their true selves to work and where diverse voices and backgrounds are valued heard and well-represented.

We will process your personal data in accordance with our Recruitment Privacy Notice which is available on Experience:

Manager