Director Banquet Operations (fmd)
Share
Job Location:
Frankfurt am Main - Germany
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
Be empowered.
- Begin:Personalised onboarding program & staff accommodation subject to availability to support your start
- Belong:A family-like and diverse team from various nations with flat hierarchies and different areas of expertise where people support each other and learn from one another
- Become:Wide range of internal & external training opportunities individual development plans excellent career prospects and transfer options to our sister hotels
- Be connected:Numerous employee events and team-building activities to strengthen our Team Spirit
- Be honored:Holiday and Christmas bonuses discounted parking travel cost subsidies appreciation rewards employee referral program discounted stays and F&B discounts at over 9400 Marriott hotels worldwide
Be well:Various wellbeing and (mental) health offerings Serve360 initiatives healthy meals in our staff restaurant and many opportunities for social engagement
Be you.
Two brands one workplace full of event energy: At the Sheraton & Marriott Frankfurt Airport Hotel we bring hundreds of events to life every year - from exclusive board meetings to large international conferences.
As Director of Banquet Operations (m/f/d) you lead end-to-end banquet & event operations across all function spaces- hands-on and on the floor visible to guests and teams and accountable for quality guest satisfaction and financial results. Ideal for a seasoned banquet professional ready for the next step in a highvolume international setting.
Your key responsibilities include:
Manage Banquet Operations
- Forecast and project departmental supply needs (e.g. china glass silver buffet presentations props)
- Apply relevant laws and regulations for events; ensure HACCP compliance
- Control banquet beverage costs using Use records; manage perpetual beverage inventory
- Ensure accurate customer billing and precise BEO execution
- Coordinate flawlessly throughout each event; attend pre-/post-con meetings
- Keep function spaces and back-of-house areas clean and maintained; ensure furniture & equipment care and inventories per corporate guidelines
Lead the Banquet Team
- Lead shifts and actively participate in service - visible pace-setting leadership
- Run daily/weekly line-ups to review upcoming events and prevent service challenges
- Embed guest satisfaction in team meetings and drive continuous improvement
- Manage and develop a team of approx. 18 (incl. Banquet Reception / Meeting Concierge): goals briefings & monthly meetings coaching and performance reviews
Drive Profitability
- Build lasting relationships with groups to drive repeat business and growth
- Plan staffing to forecast and service standards; manage controllable expenses (beverage labour equipment externals); protect assets and report accurately and on time
Deliver Exceptional Service
- Anticipate guest needs and respond promptly; be the on-site host for planners and VIPs
- Resolve issues and complaints professionally with thorough follow-up; empower associates to deliver excellent service
- Raise service performance via SOP optimisation and continuous process improvement
Administrative Excellence
- Maintain daily reports and KPIs; standardise workflows and ensure consistent documentation
- Partner closely with Culinary Stewarding Engineering/AV Housekeeping Front Office and 3rd-party event partners; facilitate smooth cross-functional collaboration
Be able.
- Vocational training/degree in hospitality/events and several years leadership experience in banquet/event operations
- OPERA proficiency (essential); confident with MS Office and event/POS systems
- Proven track record with large-scale events (800 pax)
- Strong leadership decision-making and problem-solving - especially under time pressure
- Solid knowledge of banquet & service standards room/table setups food & wine pairings and upselling
- Excellent German and English; polished professional demeanour
- Highly organised detail-oriented resilient & flexible (evenings weekends holidays); comfortable with extended standing/walking and light lifting
Be connected.
We look forward to getting to know you!
Once we receive your application well get back to you promptly.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture that puts people first. We are committed to non-discrimination on any protected basis such as disability origin religion sexual orientation or any other basis covered by applicable law.
#LI-AR2
Required Experience:
Director
Key Skills
- Employee Relations
- Employee Evaluation
- Management Experience
- Profit & Loss
- Conflict Management
- Operations Management
- Project Management
- Budgeting
- Leadership Experience
- Supervising Experience
- Leadership management
- Financial Planning
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
