Weekend On Call Coordinator

About Scope

Scopes purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living short term accommodation (respite) social connections lifestyle options therapy and employment services in over 420 service locations across Victoria and NSW.

About Your Role

Scope has an exciting and unique opportunity for a Weekend On Call Coordinatorto work within theAccommodation Services Division.

The Weekend Coordinator provides remote on-call support to Disability Support Workers (DSWs) by either providing real-time advice on urgent matters to on-duty Disability Support Workers (DSWs) or escalating the matter to Level 2 managers during weekends and on Public Holidays when there is no Coordinator on duty.

The role includes a 3-hour period for administration and handover on Friday afternoon (or the weekday prior to a public holiday) followed by an on-call period covering the weekend until 9am Monday (or the end of the relevant weekend).

• Work location: Remote
• Mode: Part Time Fixed Term (until End of Year)
• Hours of work: Friday 2:00pm 5:00pm for administration and handover then on-call from 5:00pm Friday to 9:00am Monday.
• Rostering: Roster is a 6 weekly roster with 4 weekends on and 2 weekends off

Your Key Focus

Reporting to the Senior Manager Workforce Mobilisation and Support your role will focus on:

• Providing expert on-call support to DSWs during weekends and public holidays escalating issues to Level 2 managers when necessary.
• Maintaining accurate records of all on-call activity including the details of the matter the advice provided Level 2 escalations and timing and duration of work performed.
• Engaging in handover discussions with Coordinators to gain a strong awareness and understanding required to support each service within their division during the weekend.
• Following Scopes Policies and Procedures at all times ensuring full compliance with regulatory requirements.
• Supporting the values and behaviors that are important to the successful operation of Scopes business; the Scope Approach.

What We Look For

• Strong experience in disability services with a solid understanding of developmental learning approaches local community networks and person-centered support.
• Empathy and a strong commitment to supporting and empowering people with disabilities to achieve their goals.
• Proven leadership skills with experience managing diverse teams and fostering effective communication across staff groups.
• High-level IT proficiency to support independent remote work across multiple systems.
• Knowledge of financial management budgeting and compliance with occupational health and safety and legal requirements.
• Well-developed networking and communication skills to engage effectively with colleagues and stakeholders.
• Qualifications in Business Management Disability Studies and Community Services or the like (desirable).

Position Description:3. Position Description - Weekend On Call

We are committed to filling this role quickly and will be reviewing applications as they arrive and may begin interviews early so dont wait to apply!

View our stance on inclusion diversity and human rights by visiting our careers page.

If at any time you require us to adjust our recruitment process to meet your individual needs please email

Please note successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements.