Prestige Hospitality Manager Champagne & Rosé

Reims - France

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Join Maisons Mumm et Perrier-Jouët as a Prestige Hospitality Manager - Champagne & Rosé in Reims (or Epernay)!

Lead and elevate prestige hospitality across Perrier-Jouët Mumm and Château Sainte-Marguerite ensuring excellence in guest experience team performance and alignment with the global prestige hospitality vision.

Your key missions:

1. Prestige Experience & Guest Excellence

Lead the design and continuous improvement of immersive high-end guest experiences aligned with luxury positioning and storytelling
Ensure the consistent application of prestige service principles aesthetics and rituals across all guest touchpoints
Deliver seamless guest journeys that reflect brand values combining authenticity refinement and emotional connection
Translate and implement the global prestige hospitality standards and brand strategies within the Champagne and Rosé Brand Homes
Maintain close collaboration with internal and external stakeholders to ensure reactivity proactivity and operational excellence
Guarantee the consistent application of quality standards and a culture of service excellence.

2. Operational leadership & team development

Oversee operations across both sites ensuring day-to-day excellence and an elevated guest experience
Act as a driver of sales effectiveness optimizing revenue pricing and occupancy strategies
Manage Brand Homes P&L ensuring financial discipline and alignment with budget and performance objectives
Collaborate with internal departments to maximize synergies particularly around retail ultra-prestige offerings
Ensure adherence to financial targets and cost control while safeguarding quality and guest satisfaction.

3. Strategic insights & representation

Monitor market dynamics regional trends and competitor activity to identify new opportunities and strategic priorities for the Champagne and Rosé prestige Brand Homes
Contribute to the visibility & reputation of Strathisla & Linn House internally and externally within luxury tourism ecosystem.
Represent the Champagne and Rosé Brand Homes at key events and act as an ambassador of Pernod Ricards prestige hospitality

Scope:

Maison et Cellier Belle Epoque
Mumm Brand Home ecosystem (Visites VIP Maison Cordon Rouge Moulin de Verzenay)
Château Sainte-Marguerite Brand Home

If you recognize yourself in the description below dont wait to apply!

Strong knowledge of high-end clientele significant hands-on experience working with them and solid operational and business management experience
At least 10 years background in Prestige Hospitality (5* hotels luxury boutique hotels Michelin-starred restaurants etc.) or Prestige/Luxury Client Experience
Strong command of luxury operational models and associated KPIs
Tech-savvy in hospitality retail and CRM
Gastronomic culture with interest in and/or knowledge of wines and spirits
Culture of excellence and strong attention to detail
Strong business acumen with understanding of strategic challenges and related concepts
Ability to translate strategy into operational plans
Creative dimension or innovative mindset is an additional asset
Leads by example with a strong focus on mentoring and developing team members
Excellent interpersonal skills
Fluent in French and English

We offer opportunities for occasional remote work (up to 2 days per week) comprehensive health insurance attractive compensation including profit-sharing and incentive schemes daily training opportunities all within offices located in the heart of Reims 45 minutes by train from Paris and close to vineyards and production sites.

Job Posting End Date:

Target Hire Date:

Target End Date:

Required Experience:

Manager

Join Maisons Mumm et Perrier-Jouët as a Prestige Hospitality Manager - Champagne & Rosé in Reims (or Epernay)!Lead and elevate prestige hospitality across Perrier-Jouët Mumm and Château Sainte-Marguerite ensuring excellence in guest experience team performance and alignment with the global prestige ...