Fiat Tech Support Specialist
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Job Location:
Taipei City - Taiwan
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Binance is a leading global blockchain ecosystem behind the worlds largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300 million people in 100 countries for our industry-leading security user fund transparency trading engine speed deep liquidity and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education research payments institutional services Web3 features and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Job Summary
The Fiat Tech Support Specialist supports Binances fiat-related products and operations by troubleshooting user and partner issues across deposits/withdrawals card and bank transfer flows payment rails and related risk/compliance touchpoints. This role works closely with Customer Support Product Engineering Compliance and external payment partners to restore service quickly reduce incident recurrence and improve the end-to-end fiat user experience.
Key Responsibilities
Incident & case handling
- Triage and resolve fiat product issues (bank transfer local rails card payout/collection) including stuck/failed transactions status mismatches reversals refunds and reconciliation discrepancies.
- Own end-to-end investigation: reproduce issues collect logs/evidence identify root cause and coordinate fixes with Engineering/Product.
- Manage escalations for high-severity cases and partner-impacting outages; provide clear user/partner updates and ETAs.
Partner / payment rail support
- Work with PSPs banks and other fiat partners to diagnose connectivity settlement and callback/webhook issues.
- Validate partner integrations (API requests/responses signature/auth failures idempotency handling error codes retries and timeouts).
- Support onboarding and ongoing operations for new fiat rails and country launches (configuration checks test transactions rollout readiness).
Operational excellence
- Improve troubleshooting playbooks and internal tooling; document known issues workaround steps and escalation paths.
- Drive post-incident reviews (RCA) and track corrective/preventive actions.
- Monitor key service health signals and raise anomalies early (failure rates latency chargebacks refunds reconciliation breaks)
Compliance & risk coordination
- Coordinate with Compliance/Risk teams on cases involving KYC/AML triggers sanctions screening fraud indicators chargebacks and suspicious patterns.
- Ensure sensitive data is handled appropriately and processes follow internal policies.
Required Qualifications
- 2 years experience in technical support / operations / incident response for fintech payments banking or exchange products.
- Hands-on troubleshooting skills with APIs and transaction systems: HTTP JSON webhooks error codes retries idempotency.
- Strong data and investigation ability: reading logs analyzing transaction lifecycles using SQL/spreadsheets to validate reconciliation results.
- Familiarity with fiat payment concepts: authorization vs capture settlement refunds/reversals chargebacks payout vs collection cut-off times.
- Excellent written communication for user/partner updates and internal incident coordination.
Why Binance
Shape the future with the worlds leading blockchain ecosystem
Collaborate with world-class talent in a user-centric global organization with a flat structure
Tackle unique fast-paced projects with autonomy in an innovative environment
Thrive in a results-driven workplace with opportunities for career growth and continuous learning
Competitive salary and company benefits
Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application you confirm that you have read and agree to our Candidate Privacy Notice.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
Binance is a blockchain ecosystem comprised of Exchange, Labs, Launchpad, Info, Academy, Trust Wallet, and Blockchain Charity Foundation (BCF). Binance Exchange is one of the fastest and most popular cryptocurrency exchange platforms in the world, capable of processing over 1.4 millio ... View more
