Client Onboarding Associate (Technical Implementation)
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Working at JPMorgan Chase & Co. means making a real difference every day for your customers your community and yourself. How By putting others first doing whats right and creating solutions that make lives better. Build your career on our strong foundation and help shape whats nextfor you and for us. JPMorgan Chase & Co. a leading provider of diverse financial services worldwide is actively seeking service center team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction.
As the Technical Client Onboarding Associate within the service center team you will be responsible for developing relationships with multiple clients while handling their onboarding needs. Specific responsibilities include resolving routine and complex inquiries in a fast-paced client-facing environment; problem resolution via phone or email; educating clients on the products they use for expense reporting; and supporting client engagement with card and e-payable acceptance. Individuals will also serve as guidesassisting clients with reports and new products coaching them over the phone on these products and suggesting best practices based on client needs. This role also involves working directly with clients to provide a best-in-class experience. It requires the ability to work independently and to provide solutions to clients.
Job responsibilities:
- Partner with clients to understand their business objectives to offer the best suitable technical solutions and data integration options.
- Deliver worldclass customer service throughout the technical implementation
- Translate requirements to technical specifications.
- Be the liaison between our clients technical teams and various J.P. Morgan technical implementation and relationship management teams
- Evaluate technical solution impacts to our clients business processes
- Successfully manage multiple complex projects simultaneously
- Demonstrate creative problem solving and judgment
- Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations
Required qualifications capabilities and skills
- At least 2 years of Commercial Card or Client Onboarding experience
- Analytical aptness to assimilate high level reconciliation solutions with detailed technical requirements
- Passion for delivering a consistent stellar client and partner experience
- Excellent problem-solving skills
- Excellent written and verbal communication skills
- The ability to work with large complex and hi-profile clients.
- The ability to set appropriate expectations with the client and internal business partners throughout all aspects of the implementation
- The ability to handle escalations and execute accordingly.
- The ability to drive and manage performance
- Must be amenable to work WHEM Shift
- Must be willing to work during US/PH Holiday
Preferred qualifications capabilities and skills
- Experience in a large department or group within an Operations function strongly preferred
- Must have the ability to work in a fast-paced dynamic client-facing environment
- Enthusiasm to learn new products
- The ability to clearly communicate partner and influence leading others to a common goal
- Advanced proficiency with computer functions strongly preferred
- Bachelors Degree or equivalent work experience preferred
Internal Application Eligibility Requirements
TENURE:
- Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business the standard tenure requirement is 12 months.
PERFORMANCE:
- Meets satisfactory performance standards as defined by the firm
You affirm that you meet the Internal Application Eligibility Requirements. This includes checking or declaring potential conflict of interest as stipulated in theEmployment of Relatives and Employees in Personal Relationships Policy.
By submitting an application and/or joining the interview you affirm to meet the Internal Mobility Eligibility Requirements as stated in theApplying for Internal Positions Firmwide Standard.You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action following the firms Human Resource (HR) Policies and Guidelines.
Consult your Manager for any specific guidelines for your line of business or if youre unsure about your eligibility for an internal application.
Make sure your profile is updated in the new > Hiring and discuss internal mobility plans with your Manager at the soonest time possible. Attaching your updated resume is encouraged.
In partnership Hiring Managers and Recruiters will review applications to determine which candidates best meet
Required Experience:
IC
Key Skills
- JSP
- Lever
- Oracle EBS
- PaaS
- Service-Oriented Architecture
- Business requirements
- Jdbc
- XML
- Microservices
- Cloud Development
- ERP Systems
- Oracle
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
