Service Delivery Specialist

WHAT YOULL DO
As a Service Delivery Specialist you will manage and coordinate service delivery vendor collaboration and crossfunctional processes to ensure stable highquality operations. You will support product teams improve ways of working and act as the link between business tech and external partners to secure smooth daily this role you will be responsible for the Sales Market consisting of the Czech Republic Slovakia Romania and Hungary.

You will:

• Prioritize and translate expectations between business teams tech teams and external vendors.
• Manage and follow up on service deliveries from external vendors and service providers.
• Ensure the quality of supplier deliverables and secure adherence to agreed service levels.
• Communicate with strategic vendors and global teams to ensure system stability for daily operations.
• Develop and improve support processes and ways of working between internal product teams and external vendors.
• Guide product teams on operational procedures to maintain stable and highquality product performance.
• Support operational onboarding when new products go live.
• Set up and drive crossfunctional forums with logistics vendors tech and business teams to align priorities.
• Coordinate translate and evaluate business needs into actions for technical support teams and partners.

WHO YOULL WORK WITH

As a Service Delivery Specialist you will work closely with product teams business stakeholders logistics tech teams external vendors and global partners. You will collaborate across functions to secure efficient operations and a strong service experience.

WHO YOU ARE

We are looking for people with

• A degree in Business Administration IT or a related field (ITIL familiarity is a plus).
• A background in business IT or servicedelivery functions ideally with experience supporting both business and technical teams.
• ITIL certification or familiarity with ITIL principles.
• Experience in QA (Quality Assurance) testing and using ServiceNow or similar servicemanagement systems.
• Handson experience managing critical business services in complex tech environments.
• Work experience within global organizations operating across multiple markets.
• Familiarity with major suppliers such as Microsoft Oracle or Accenture.
• Knowledge of delivery governance and qualityimprovement processes for digital platforms and ecommerce environments.
• Skilled vendormanagement and contractnegotiation abilities ideally gained in complex organizational setups.
• Exposure to managing incidents problems changes or configuration management in largescale environments.
• Proficiency in English spoken and written.

And people who are

• Structured solutionoriented and confident navigating operational complexity.
• Collaborative openminded and comfortable working with many stakeholders at once.
• Skilled at managing stakeholders at different levels and building strong trustbased working relationships.
• Proactive curious and committed to improving ways of working.
• Clear communicators who can translate between business needs and technical realities.

WHY YOULL LOVE WORKING HERE 
At H&M Group we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

More specifically we offer:

• 25% staff discount for you and one family member across all H&M Group brands in stores and online (H&M COS Weekday Monki H&M HOME & Other Stories ARKET).  
• Working mode: 4 days from office / 1 day flexible.
• Meal Allowance  Receive a meal allowance of 90 Kč for each working day included in your salary.
• H&M HIP incentive program.
• Relaxing Days - 2 additional days off in your first year and 4 days annually after your first year with us.
• Referral bonus for recommending externally hired colleagues.
• Co-financed access to either a Multisport Card.
• Occasional coupons and bonuses throughout the year.
• Extra Annual Leave - 1 additional vacation day after 6 months of employment.
• Additional day off (jubilee).
• Educational Learning Studio platform including LinkedIn Learning.
• Structured year-round development process with goal setting performance evaluation and achievement review.
• Career opportunities with 70% of our recruitment processes filled through internal promotions.

JOIN US

Our uniqueness comes from a combination of many things our inclusive and collaborative culture strong values and opportunities for growth. But most of all its our people who make us who we are.

This is a full-time role based on a local contract in Prague Czech Republic. The Service Delivery Specialist reports to Tech Manager.

If you feel that this is an opportunity that will drive you please apply with your CV in English no later than 10th May 2026. Due to data privacy policies we only accept applications via our career page.

Take the next step in your career with us. The journey starts here.

*we are committed to a recruitment process that is fair equitable and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

Remote Work :

No

Employment Type :

Full-time