Senior Customer Consultant Blackwood (12m FTC)
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Senior Customer Consultant - Blackwood (12m FTC)
BELONG Theresno place like Principality
At Principality belongingisntjust a value itshow we show up for each other and our members every day.
Our branches are at the heart of our communities.Theyrewhere relationships are built trust is earned and members receive the personal service Principality is known for. Working in branch means being present connected and part of a close-knit team that supports members through important moments in their lives.
Why consider a role in our branch network
This opportunity allows you to build on your existing experience while making a meaningful difference within your local community:
In-branch people-focused work This is a fully branch-based roleprovidingthe opportunity to work directly with members and colleagues in a collaborative supportive environment.
Strong teamconnection Being based in branch supports close teamwork shared learning and day-to-day support from colleagues and leaders.
An inclusive and supportive cultureWereproud to be recognised as one of the Inclusive Top 50 UK Employers (ranked 27th in 2025) reflecting our ongoing commitment to inclusion and belonging across all roles including our branch network.
Purpose-led customer service Our continued success at the Fairer Finance Awards 2025 including Double Gold Awards for Customer Satisfaction for Savings and Mortgages reflects the quality of service delivered by our branch colleagues.
Wellbeing and development support Our Belong benefits package and development opportunities are designed to support your physical mental and financial wellbeing helping you grow your career within Principality.
Our branch colleagues play a vital role in delivering the trusted personal service our members value. The work is hands-on rewarding and rooted in community.
When it comes to belonging there truly is no place like Principality and our branches are where that belonging comes to life every day.
Looking to build a meaningful career even ifyourenew to the financial servicesWevegot you covered.
AtPrincipality Building Societywe believe great people come from all backgrounds.Thatswhywerelooking for individuals with energy empathy and a passion for helping others to join our team.Nopreviousindustry experience.Wellprovide full training and support to help you succeed.
As aSenior Customer Consultantyoullbe the first point of contact for our members making sure they feel welcomesupportedand valued whether they visit us in-branch via telephone or get in touch online.
As a Senior CustomerConsultantyou will:
Welcome and support customers in finding the right financial solutions.
Deliver outstanding service that builds trust and long-term relationships.
Mentor and support a team of Customer Consultants helping them growand develop.
Step in for the Branch Manager when needed contributing to the smooth running of the branch.
Supporting customers over the phone and through our digital channels.
Ensuring the smooth running of daily branch operations in line with policy and procedures.
Staying up to date with internal policies and regulatory requirements.
Working collaboratively with your colleagues across the branch network and deliver exceptional service.
Whatwerelooking for:
A natural people person withstrong communicationskills.
Comfortable working in a fast-paced customer focused environment.
Ability to deliver outstanding customer service either face-to-face or over the phone.
A proactive attitude and willingness to learn and grow in the role.
What we offer:
Full training no financial background needed.
Supportive team environment where your encouraged to thrive.
A career with a real purpose and impact.
Ready to start your journey with uS
Apply now and letsbuild your future together.
We reserve the right to close this vacancy early should we receive a high volume of applications.
We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belongingNigel Taylor Head of Brand Impact & Communication. Butdontjust take our word for it see what our colleagues say about working here too;Careers ()
Required Experience:
Senior IC
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
