VP, AI Product Management

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a successful VP of AI Product Management do at Fiserv

A successful VP of AI Product Management at Fiserv owns the end-to-end product vision strategy and roadmap for AI-powered solutions across the enterprise. This executive leader bridges the gap between cutting-edge AI/ML capabilities and business value partnering closely with engineering Directors Solution Architects AI Solution Engineers NL Data Scientists and Implementation Analysts to bring intelligent products to market. They define product requirements informed by market research client insights and competitive analysis within the fintech and payments landscape. The VP drives cross-functional alignment between technology design sales marketing and client success teams to ensure AI products deliver measurable outcomes. They champion a data-driven culture of experimentation establish KPIs and OKRs for product performance and communicate the AI product vision to executive stakeholders clients and partners. A Bachelors degree in a relevant field is required along with 12 years of progressive product management experience and a strong track record of launching AI/ML-driven products at scale.

What you will do:

• Define and own the AI product vision strategy and multi-year roadmap aligned with Fiservs business objectives in fintech and payments.
• Lead product discovery market analysis and competitive intelligence to identify high-impact AI/ML opportunities across contact center fraud detection and client engagement domains.
• Drive cross-functional collaboration with AI/ML engineering Directors Solution Architects Data Scientists and Solution Engineers to translate business requirements into product specifications and deliver on commitments.
• Establish and track product KPIs and success metrics; use data-driven insights to prioritize features optimize product-market fit and inform go-to-market strategies.
• Present AI product strategy roadmap updates and business cases to C-suite executives board members and key enterprise clients.
• Build mentor and scale a high-performing product management team; provide leadership through coaching career development and performance management.

What you will need to have:

• Bachelors degree in Computer Science Engineering Business or a related field; MBA or advanced degree strongly preferred.
• 12 years of progressive product management experience with at least 5 years leading AI/ML product strategy at scale.
• Demonstrated success launching and scaling AI/ML-powered products in fintech payments financial services or enterprise SaaS.
• Deep understanding of AI/ML technologies: NLP/NLU large language models (LLMs) conversational AI computer vision and predictive analytics.
• Experience with AI/ML platforms and services: Azure Cognitive Services Azure OpenAI IBM Watson Amazon Lex Google CCAI and Hugging Face.
• Strong understanding of cloud-native architectures: Azure Kubernetes Service (AKS) OpenShift containerization (k8s) and CI/CD pipelines.
• Proven ability to manage P&L build business cases and quantify ROI for AI initiatives.
• Experience working with product analytics A/B testing frameworks and data-driven decision-making tools (Splunk Power BI Amplitude).
• Familiarity with Agile/SAFe methodologies and product management tooling: Jira Confluence Aha! Productboard.
• Track record of managing and developing product management teams of 5 members.
• Experience with contact center technologies (IVR Chat Bot Interaction Routing) and their AI-driven evolution is highly valued.
• Exceptional executive communication and stakeholder management skills; comfortable presenting to C-suite and board-level audiences.

What would be great to have:

• Hands-on experience with AI/ML model lifecycle management MLOps and responsible AI/ethics frameworks.
• Knowledge of data engineering pipelines feature stores and data platforms (Databricks Snowflake Azure Synapse).
• Understanding of API-first product design microservices architectures and developer experience (DX) best practices.
• Experience with regulatory compliance in financial services (PCI-DSS SOX GDPR) as it relates to AI products.
• Familiarity with generative AI product design patterns prompt engineering and retrieval-augmented generation (RAG) architectures.
• Experience with security and scanning tools: Fortify Voltage WebInspect and Sonatype.
• Relevant certifications in AI/ML product management (e.g. AIPMM Pragmatic Institute) or cloud platforms.
• Visionary leader with the ability to inspire influence and align diverse teams around a shared product vision.
• Exceptional communication skills with the ability to translate complex AI/ML concepts for non-technical stakeholders and executive audiences.
• Strong strategic thinking and analytical problem-solving skills with a bias toward action and measurable outcomes.
• Proven ability to build trusted relationships with clients partners and internal stakeholders at all organizational levels.

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Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

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Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

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