Technical Customer Assurance Manager

Description -

Technical Customer Assurance Manager (TCAM)

A unique opportunity to turn deep PC knowledge into highimpact customer success.

Why this role matters

If you love solving complex technical challenges and want to grow beyond standard PC troubleshooting the TCAM role opens the door to a more strategic customerfacing technical career. Youll work closely with major enterprise customers (primarily in South Africa) build strong relationships and focus on the issues that have real impact on system uptime and customer satisfaction.

You wont just fix problems youll influence analyse prevent and shape better experiences for HPs most important customers.

Responsibilities

Act as the primary technical contact for assigned customers providing trusted expertise after purchase
Diagnose and resolve hardware software and network issues with a strong focus on rootcause analysis
Provide clear actionable technical guidance to customer IT teams and follow through to full resolution
Partner with the customer during new hardware deployments to ensure a healthy rollout validating images drivers and key fixes using HP product knowledge to support a strong firstday experience
Build strong longterm relationships through regular communication proactive engagement and onsite visits where required
Deliver technical training sessions and knowledgesharing workshops for customer IT departments
Work closely with HPs specialist technical experts to manage deeper or complex escalations when needed

Education & Experience

Technical degree in Computer Science (or equivalent)
Collaborative and effective in hybrid and distributed team environments
Solid handson experience in PC technical support
Proven history of resolving technical issues directly with customers

Languages

Fluent English
Additional languages are a plus

Personal Skills

Approachable and able to build positive relationships with customers and colleagues
Growthoriented mindset with a desire to develop beyond pure technical work into strategic customer impact
Strong team player with a customerfirst mindset
Effective communicator with the ability to lead discussions and share insights confidently
Highly independent and able to take ownership of complex issues from start to finish
Creative problemsolver with a proactive attitude
Organised reliable and able to manage multiple cases

Technical Skills

Deep PC hardware and device manageability expertise
Strong proficiency across Microsoft OS and Modern Management (e.g. Intune Autopilot) working closely with wider HP technical experts when needed (Microsoft certifications are a plus)
Competent in network troubleshooting (LAN/WLAN/VPN)
Skilled in data extraction analysis and reporting (Power BI Excel incl. PivotTables)
Able to present technical findings clearly to both technical and nontechnical audiences

Preference will be given to members from designated groupsi.e.EEin accordance withthe Employment Equity Act. However this does not suggest that the process of recruitment excludes members from non-designatedgroups.

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Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal