Account Manager

Required Skills:

Key Responsibilities Strategic Client Partnership & Consultation Client Advocacy: Act as the primary point of contact for overseas clients providing tailored HR solutions and building long-term trust-based relationships. Stakeholder Communication: Utilize automation tools to maintain a query-tracking system logging detailed meeting minutes and generating personalized reports for clients. Planning & Forecasting: Leverage data-driven strategies to anticipate staffing and operational needs ensuring clients are prepared for future demands. Talent Acquisition & Global Outreach End-to-End Recruitment: Oversee the full hiring lifecycle including efficient screening structured interviews and cultural fit evaluations. Strategic Sourcing: Expand outreach efforts to increase application volume and engage in proactive networking and headhunting on professional social platforms. Institutional Partnerships: Build and maintain relationships with educational institutions to create a sustainable pipeline for talent development. Payroll & Operational Excellence Payroll Integrity: Ensure timely error-free payroll processing to prevent financial discrepancies and maintain seamless cash flow for client operations. Workflow Optimization: Manage the ticket resolution process and enhance cross-team collaboration to streamline support handling. QA Project Management: Monitor project quality and mitigate flag counts to achieve consistently high levels of operational excellence. Document Management: Oversee the secure storage and retrieval of employee documentation ensuring strict compliance with legal and company standards. Data Analytics & Insights Metrics Research: Analyze success metrics to drive continuous improvement and demonstrate the tangible impact of HR initiatives. Advanced Analytics: Provide actionable insights through cost analysis competitive bench marking and industry trend reports. Requirements Experience: 35 years of experience in HR Operations Account Management or a similar client-facing role within a global service environment. Technical Proficiency: Proven experience with HRIS ATS (Zoho Recruit preferred) and Payroll systems. Skills: Strong analytical mindset with the ability to interpret complex data into strategic advice. Communication: Exceptional verbal and written English with a knack for bridging the gap between diverse cultural and professional landscapes. Independence: Ability to optimize scheduling and coordination processes to reduce delays in a fast-paced environment.

Required Education:

Bachelors degree in Human Resources Business Administration Management Psychology or a related field. A Masters degree or HR certification will be considered a plus.