Specialist Customer Experience
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Purpose
Support fabricators in execution of customer orders on time ensuring maximum customer satisfaction
Quality check at different stages of fabrication and installation to ensure quality products are delivered to end customer
Assistance in Building Capacity of fabricators workforce through skill training and assessing the quality of training
Job Context & Major Challenges
Job Context:
Support fabricators in execution of customer orders on time ensuring maximum customer satisfaction.
Quality check at different stages of fabrication and installation to ensure quality products are delivered to end customer. Assisting is correction of any issues/errors along with the Fabricator.
Assistance in Building Capacity of fabricators workforce through skill training and assessing the quality of training.
Job Challenges:
The Candidate will need to work on customer and fabricator sites and ensure that the orders are delivered in accordance with the standards laid down by Eternia and on time. It is also important that the learnings from the fabricators production and installation sites are integrated back in the training programmes
Key Result Areas
| KRA (Accountabilities) (Max 1325 Characters) | Supporting Actions (Max 1325 Characters) | |
|---|---|---|
| KRA1 | Assisting / Carrying out fabrication & Instalaltion training at Fabricators location /csite | Demonstrate / Assist in Demonstration of various processes involved with window fabrication & Installation |
| KRA2 | Quality Assessment through the manufacturing process and of Sites where windows are installed | Carry out quality assessments through the process and at site where the issues are observed or reported especially carried out by individuals who are trained at the workshop |
| KRA3 | Collating learnings of quality issues at sites | Create reports and share with the reporting manager also share insights into the performance of trainees |
| KRA4 | Order Execution Support | Support fabricators to ensure all orders are executed on time and per Eternia standards |
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Discover a world of financial solutions at Aditya Birla Capital – your trusted partner for investments, insurance, loans, and a wide range of financial services in India.
