Site Support & Safety Specialist

Title: Site Support & Safety Specialist

Full Time: Contractor Remote

Reports to: Admin Team Lead

Number of Positions: 2

Rate: $3-4 per hour

Are you passionate about keeping online communities safe and fostering genuine connections We are a growing dating platform and were looking for a dedicated Site Support & Safety Specialist to join our this role you will be on the front lines of our user experience. You wont just be answering ticketsyou will be actively handling user emails guiding people through their dating journey on our app and website and ensuring our platform remains a safe welcoming environment free of bad actors.

A Day in the Life

No two days are exactly the same but a typical day in this role involves a mix of problem-solving user protection and operational support. You can expect to:

Investigate & Protect: Put on your detective hat to spot suspicious activities investigate user reports and identify potential scammers or community policy violations.

Engage & Manage Correspondence: Read and respond to user emails regarding account access upgradation requests and any queries with empathy. Youll also monitor organize and prioritize the general inbox forwarding complex queries to the right team members.

Maintain Quality: Review flagged profiles photos and messages to ensure they meet our community safety standards.

Administration & Reporting: Accurately input data maintain up-to-date trackers prepare documents using Google Workspace and compile daily or weekly operational summaries for management.

Collaborate & Improve: Work closely with our core team to assist with ad-hoc projects coordinate communications and proactively suggest simple solutions to improve daily administrative workflows.

What Were Looking For:

A detective-like mindsetyou love connecting the dots and can quickly spot when a profile or interaction feels off.

Previous experience in customer support content moderation or inbox handling (experience with a dating site or social network is a huge plus!).

Excellent written communication skills with strong grammar and an empathetic tone.

The ability to handle sensitive user issues with care discretion and resilience.

Qualifications:

1. Proven Experience: 1-2 years experience as an Administrative Assistant non-voice chat support data entry Virtual Assistant site support Operation Support or Admin Agent preferably in a fast-paced remote environment.

2. Strong Communication Skills: Excellent verbal and written communication skills to effectively interact with team members clients and vendors.

3. Attention to Detail: High level of attention to detail in data entry proofreading and schedule management.

4. Organizational Skills: Exceptional ability to manage time prioritize competing tasks and maintain structured digital filing systems.

5. Technical Proficiency: Advanced familiarity with Google Workspace (Gmail Calendar Drive Docs Sheets) and comfortable learning new CRM or project management tools.

6. Adaptability: Ability to work remotely and manage multiple tasks simultaneously with flexibility taking initiative and operating independently with your responsibilities.

7. Cultural Fit: Understanding of and alignment with the companys values and culture to ensure the best fit.

Interested Apply now to join our team and help us build the operational foundation that will contribute to our companys success. We look forward to reviewing your application and working with you to elevate our team!