Medical Scheduling Supervisor

About Us

At Pandya Medical Center we believe in going above and beyond for every patient. Our team members are dedicated professionals who truly care about making a difference. We listen understand and treasure each personal story shared by our patients. Our commitment extends beyond our clinic walls with active involvement in community health fairs and volunteering initiatives. We are a highly reputed medical practice in North Atlanta offering strong growth opportunities and robust benefits for our employees. Be a part of our dynamic team and take your career to the next level with Pandya Medical Center.

Job Summary

We are seeking a dedicated Scheduling Lead to manage the daily operations of our scheduling department. This role is responsible for executing all core scheduling tasks while also providing leadership and support to a team of schedulers. The Scheduling Lead plays a critical role in ensuring patient appointments are scheduled accurately and efficiently contributing to a seamless patient experience. If you are organized proactive and committed to delivering high-quality patient care this is an excellent opportunity to lead within a dynamic and growing medical practice.

Duties and Responsibilities

• Supervise support and assign duties to the scheduling team.

• Ensure accuracy and consistency in daily provider schedules across all PMC locations.

• Handle escalated patient inquiries via phone portal or email with professionalism and empathy.

• Assist with hiring onboarding and ongoing training of scheduling staff.

• Monitor team performance and provide coaching feedback and performance evaluations.

• Communicate protocol and procedural updates across departments.

• Act as the primary point of contact for scheduling-related issues including coordination with IT and phone vendors during service disruptions.

• Prepare and analyze scheduling reports to assist in staffing and operational decisions.

• Enforce attendance policies and approve time-off requests.

• Travel to other office locations as needed.

Qualifications and Skills

• Ideal candidates will have a minimum of 23 years of experience supervising a medical scheduling team. Strong customer service background required.

• High School Diploma or equivalent (required).

• Strong communication and leadership abilities.

• Proficient in Google Suite (Docs and Sheets)

• Experience with AthenaHealth EHR is preferred or other similar EHR systems such as Epic or eClinicalWorks

• Ability to manage multiple tasks in a fast-paced environment.

• Calm compassionate and solution-focused under pressure.

• Knowledge of HIPAA compliance and patient confidentiality practices.

• Excellent problem solving leadership and customer service skills.
  
  

Schedule

• Full-time In Office Monday to Friday

Benefit Eligibility

• Health insurance

• Dental and Vision plans

• Supplemental insurance plans

• 401K match plan with up to 4% by Pandya Medical Center