Medical Receptionist Primary Care
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Job Location:
Chanhassen, MN - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Park Nicollet is looking to hire a Medical Receptionist to join our Primary Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
Position Summary:
Call Center:
- Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.
Front Desk:
- Primarily responsible for providing support to greet patients collect co-pays schedule follow-up appointments and referrals and support departmental clerical duties.
Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients and employers groups who request our care. They will both maintain patient confidentiality to protect patient rights.
Furthermore employees will provide excellent customer service complete defined work in a timely and professional manner support on-going process improvement and organizational/department changes identify self and department in all phone interactions accept additional related tasks and maintain a clean and orderly work area.
Department Overview:
- We are a group of healthcare workers who are passionate about helping people improve their health. With a team of 24 clinicians we see approximately 200-250 patients each day. Our clinicians consider our clinical support staff as colleagues and really partner with nursing staff to take great care of our patients. Through good collaboration with all members of the team we have continued to achieve high patient experience ratings and maintain high quality patient measures. Our team is friendly engaged and we love to have fun! We even have fun events throughout the year such as holiday parties summer picnics and more!
Work Schedule: Day hours occasional weekends some evening shifts
Required Qualifications:
- 6 months related experience
- Accurate computer/keyboarding skills required.
- Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
- Must be proficient in the operation of the following types of equipment: telephone and headsets PC printer photo copier and fax machine.
Preferred Qualifications:
- Strong verbal and written communication
- Strong verbal and written communication
- Human relations sensitivity and customer service skills
- Listening and telephone etiquette skills
- Medical terminology knowledge desirable
- Comfort in asking patients for copays and race collection.
- Ability to promote and maintain good patient relations and patient confidentiality.
- Ability to work in a fast-paced and structured environment.
- Ability to sit for long periods of time.
Benefits:
Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance dental insurance a retirement program time away from work insurance options tuition reimbursement an employee assistance program onsite clinic and much more!
Required Experience:
Junior IC
Key Skills
- EMR Systems
- Allscripts
- Multi-line Phone Systems
- Customer Service
- Athenahealth
- eClinicalWorks
- Insurance Verification
- Medical office experience
- Medical Terminology
- Front Desk
- Medical Receptionist
- Phone Etiquette
About Company
At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work. We’re a nonprofit, integrated health care ... View more
