Manager

Customer Success Insights Manager  

Research Manager 

 
NIQ GFK is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods Tech & Durables manufacturers and retailers with accurate actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary  data with other data sources to help clients around the world understand whats happening now whats happening next and how to best act on this knowledge.  We like to be in the middle of the action. Thats why you can find us at work in over 90 countries covering more than 90% of the worlds population. For more information visit . 

NIQ GFK is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. 

Customer Success TEAMS 

NIQ GFK CMIs Customer Success Team team is focused on delivering world class insights and reports to the clients and striving for very high level of Customer Satisfaction and advocacy. 

Customer Success is NIQ GFKs key department which is instrumental for the companys success. 

Role purpose: 

So where do you fit here 

A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner working with many of our clients teams including marketing sales category and many more.  

You will be expected to understand our clients needs and then create and present solutions that helpachieve their strategic and tactical goals. 

If telling stories through data excites you but youre uncertain whether you have the data knowledge: get in touch. We have an excellent training program ensuring you understand all our products and how we create analyses. 

You will be leading a team of minimum 5 research analysts and be responsible for their development and coaching. 

In your role you would:  

• Deliver consistent and high-quality actionable insight 

• Build and maintain strong relationships with senior client stakeholders 

• Coach develop and inspire team to develop careers and drive innovative approaches to client briefs 

• Manage internal stakeholders and projects to ensure the clients requirements are translated into delivering the very best NIQ-GFK CMI can offer. 

• Proactively share and exchange best practice and industry knowledge across NIQ-GFK  internal teams 

• Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health segmentation Usage & Attitudes Customer Experience Shopper and Qualitative research. 

• Entrusted to deliver flawless research and analytics to our clients. 

• Be responsible for identifying opportunities through day-to-day engagements with our clients handing off opportunities to Account Development to pursue 

• Have a strong working knowledge of the client business priorities and the role we can play in supporting these goals 

• Be a confident and capable crafter of compelling insights deliver clear and actionable recommendations to our clients helping them grow their business.  

Throughout your tenure you will develop the following competencies: 

• Relationship Building: Develop effective long-term professional interactions with customers based on trust working toward the best interest of those involved providing positive results. 

• Active listening: Enhance mutual understanding in communicating with customers by expressing genuine interest in and providing full attention to the content and meaning of customers messages 

• Information seeking: Curiosity and desire to know more about things people or issues. This involves going beyond routine questions and includes digging or pressing for exact information; resolving discrepancies by asking in-depth questions. 

• Influence and persuasion: Persuading convincing influencing or impressing others in order to get them to support a specific agenda make a specific type of impression or take a specific course of action. 

• Composure and resilience: Effectively deal with pressure maintain focus and intensity and remain optimistic and persistent even under adversity. Have the ability and propensity to recover quickly from setbacks rejections and conflicts and to maintain self-control in the face of hostility or provocation. 

• Organizational Savvy: Gather and accurately assess information related to the organizations formal and informal communication channels and power relationships 

• Business Acumen: Makes sound business decisions based on a strong understanding of the companys business model strategic goals and relevant policies as well as best practices and current technologies in their own discipline or functional area. 

About you 

You are a high-performing individual thriving in ensuring high client centricity & customer satisfaction. You know how to take care of client requirements & develop long-lasting client relationships.  Awareness of the market landscape our CMI products and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow. 

We are looking for people with:  

Graduate or Post Graduate with atleast 5 years of experience in data analytics and delivery 

• Customer Centric mindset 

• A problem solver with the approach of finding long term solutions to the problems 

• Awareness of data analytics industry business model products services and solutions like Brand Health Segmentation Usage & Attitude Customer Experience & Shopper solutions etc.  

• Awareness of market trends and its interdependencies impacting customers  

• Can stay motivated in a remote set up and can inspire remote team to consistently deliver high quality work 

• Excellent time management and prioritization skills with a proven track record of delivering projects on time 

• Engaging presenter 

• Good at building relationships internally and with clients 

• Strong verbal and written communication skills 

• Experience of working in an analytical environment 

• Coaching or managerial experience 

• A positive and creative approach to problem solving 

• Excellent presentation skills 

• Capable of leveraging tools such as Microsoft excel and PowerPoint 

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

For more information visit

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

Yes

Employment Type :

Full-time