Professional Services Specialist

Key Responsibilities

Product Implementation & Customer Support

• Design configure maintain and enhance Campfire product solutions for customer engagements.
• Lead implementation activities and provide training to customers on Campfire products and workflows.
• Assist with preparation and delivery of product demonstrations.
• Gather and document customer requirements; work with technical teams to translate business needs into clear technical specifications.
• Develop and maintain documentation including process flows workflow changes and comprehensive requirements.
• Support the team during urgent timelines escalations and customer-critical situations.
• Provide ongoing customer support via phone email and Microsoft Teams.

Required Skills & Competencies

• Ability to work both collaboratively within a team and independently with minimal supervision.
• Strong problemsolving ability for both individual and team-based challenges.
• Proven ability to meet deadlines while producing highquality deliverables.
• Strong topdown thinking and ability to understand the broader business impact of decisions.
• High adaptability and eagerness to learn new products processes and systems.
• Ability to build and maintain strong working relationships with peers customers and project teams.
• Excellent verbal and written communication skills.
• Comfort and effectiveness working in a fastpaced earlystage environment.
• Ability to perform mathematical analyses and solve quantitative problems.

Qualifications :

Technical Skills

• Expert proficiency in Microsoft Excel and PowerPoint.
• Working knowledge of ERP and Business Intelligence (BI) systems.
• Experience with or understanding of reporting software systems.

Work Experience

• Minimum of 3 years of experience in financial forecasting financial analysis or cost analysis with exposure to product implementation or customer-facing work in a SaaS environment preferred.
• Experience with automotive or general manufacturing processes and best practices (preferred)

Educational Experience

• Bachelors degree in Information Technology Economics Business Accounting or related field.
• Masters degree in Applied Statistics Business Analytics Informatics or related discipline (preferred).

Additional Information :

Location:

• Ann Arbor MI  (Hybrid: In-office TuesdayThursday)

All your information will be kept confidential according to EEO guidelines.

We do not accept unsolicited 3rd party resumes. 

Remote Work :

No

Employment Type :

Full-time