Professional Services Specialist
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Job Location:
Ann Arbor, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities
Product Implementation & Customer Support
- Design configure maintain and enhance Campfire product solutions for customer engagements.
- Lead implementation activities and provide training to customers on Campfire products and workflows.
- Assist with preparation and delivery of product demonstrations.
- Gather and document customer requirements; work with technical teams to translate business needs into clear technical specifications.
- Develop and maintain documentation including process flows workflow changes and comprehensive requirements.
- Support the team during urgent timelines escalations and customer-critical situations.
- Provide ongoing customer support via phone email and Microsoft Teams.
Required Skills & Competencies
- Ability to work both collaboratively within a team and independently with minimal supervision.
- Strong problemsolving ability for both individual and team-based challenges.
- Proven ability to meet deadlines while producing highquality deliverables.
- Strong topdown thinking and ability to understand the broader business impact of decisions.
- High adaptability and eagerness to learn new products processes and systems.
- Ability to build and maintain strong working relationships with peers customers and project teams.
- Excellent verbal and written communication skills.
- Comfort and effectiveness working in a fastpaced earlystage environment.
- Ability to perform mathematical analyses and solve quantitative problems.
Qualifications :
Technical Skills
- Expert proficiency in Microsoft Excel and PowerPoint.
- Working knowledge of ERP and Business Intelligence (BI) systems.
- Experience with or understanding of reporting software systems.
Work Experience
- Minimum of 3 years of experience in financial forecasting financial analysis or cost analysis with exposure to product implementation or customer-facing work in a SaaS environment preferred.
- Experience with automotive or general manufacturing processes and best practices (preferred)
Educational Experience
- Bachelors degree in Information Technology Economics Business Accounting or related field.
- Masters degree in Applied Statistics Business Analytics Informatics or related discipline (preferred).
Additional Information :
Location:
- Ann Arbor MI (Hybrid: In-office TuesdayThursday)
All your information will be kept confidential according to EEO guidelines.
We do not accept unsolicited 3rd party resumes.
Remote Work :
No
Employment Type :
Full-time
About Company
Why Campfire?Opportunities arise. Competitors emerge. Demand shifts. Volumes change. Prices rise and fall. Meanwhile, the bottom line, governing the most important decisions a CEO will make, hangs in the balance, as stakeholders await word on earnings, growth, prospects, and stock pri ... View more
