A-Additional EAS CDM to address overallocation

Job Description:

Key Responsibilities

Establish broad relationships within the client up to C-Level
Attend the client site regularly and contribute to customers IT strategy as appropriate
Attend and contribute to regular service review meetings CAB/Release meetings and planning sessions
Provide regular reporting and client liaison
Ensure (and report) customer satisfaction
Manage the delivery of contracted services and ad-hoc consulting services
Ensure that delivery exceeds client expectations in terms of timeliness coverage and quality
Ensure DXC Oracles revenue and margin targets are achieved
Be responsible for the Quality Assurance of all delivered services
Continually improve and align services to ensure they add genuine value
Work closely with all facets of the business including delivery project management support and sales to constantly strive for superior outcomes for our customer


Key Skills Required To be successful in this position you will possess many of the following attributes:

Extensive experience in service delivery or account management within enterprise accounts
Strong commercial acumen and negotiation experience
Strong understanding and execution of the ITIL concepts and foundations
Familiarity with technology including databases or ERP applications is an advantage
Proven experience in business relationship management and delivery management
Excellent verbal and written communications skills
Strong networking abilities and relationship management up to C-Level
Demonstrated ability to manage difficult situations staff and clients
Ability to work within a team environment providing leadership and guidance Ability to act as the escalation point for the client and the team
Attention to detail and a constant quality focus
Self-motivated with the ability to prioritize and multi-task

Qualifications Required

ITIL V4 Foundation and Advanced
PRINCE2 Foundation and Practitioner
Agile/Scrum-master qualifications
Industry aligned degree

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