Key Account Manager Cross-Border

About the us:
Treasury Wine Estates (TWE) we are proud of our portfolio of brands that have tremendous heritage rich quality and a reputation for excellence across the globe. At TWE we are led everyday by our purpose Boldly Cultivating. We are boldly cultivating value through our brands wine people & environment for enriched & joyful communities.

At TWE we cultivate our teams to be their very best. And in turn our people push us to make bigger and bolder decisions. Our focus on Boldly Cultivating unites us as a global team known for the experiences we create for our consumers customers partners suppliers and our people.

To learn more about our purpose and our renowned portfolio of global brands click here.

About the role:

• Responsible for maintaining relationships with JD cross-border platform and distributor devising personalized development plans to ensure customer satisfaction and sustained business growth.
• Achieve annual sales performance targets meeting individual performance indicators in the cross-border business sector.
• Effectively plan and manage expense budgets responsible for expense reconciliation verification and contract execution management for cross-border channel distributors.
• Strictly enforce company cross-border channel sales policies and pricing systems and devise and execute promotional and marketing activities.
• Familiar with the operational rules models and special support policies of the JD International channel matrix follow platform rule changes adjust operational strategies promptly and guide distributors in store operations traffic optimization and activity submissions.
• Maintain close communication with JD International industry operations specialists category operations and marketing teams to secure platform resource positions activity submission qualifications and cross-border special support policies enhancing store traffic and conversion rates.
• Gain in-depth understanding of cross-border consumer needs and market trends integrating with brand strategy to devise innovative cross-border marketing plans.
• Conduct sales data analysis create reports report key performance indicators and suggest improvements.
• Provide excellent customer service establish close cooperative relationships enhance customer loyalty and brand influence.

About you:

• Bachelors degree or above with a minimum of 5 years of experience in e-commerce channel sales or customer management preferably with cross-border platform experience (such as Tmall International JD International etc.) or experience in FMCG beauty maternal and child or health products industries.
• Proficient in using Microsoft Office tools with strong data analysis capabilities.
• Excellent communication and negotiation skills able to independently handle complex business issues.
• Strong market insight and innovative thinking able to respond quickly to market changes.
• Ability to work independently and take responsibility while possessing a strong team collaboration spirit.
• Adaptable to a fast-paced work environment with excellent customer management and execution capabilities.