Business Analyst(Adoption and Onboarding)
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Business Analyst(Adoption and Onboarding)
Important Information
Location:Singapore
Job mode: Contract
Job Summary
We are looking for a detail-oriented Business Analyst to manage tenant engagement onboarding and feedback for our organisations products and services. You will ensure smooth onboarding monitor the tenant journey and maintain high levels of user satisfaction.
Key Responsibilities
- Tenant Enquiry & Requirement Handling Manage and respond to tenant enquiries clarify requirements and provide accurate product and service information.
- Briefing & Onboarding Conduct onboarding briefings for tenants to ensure they understand processes systems and services.
- Onboarding Monitoring & Handling Track onboarding progress resolve issues and ensure successful integration of tenants into our ecosystem.
- Tenant Journey Monitoring Monitor and assess tenants experience to identify areas for improvement.
- User Satisfaction Survey Management Plan execute and analyse user satisfaction surveys to gather actionable insights.
- Tenant Feedback Monitoring & Handling Collect review and address tenant feedback promptly escalate issues as needed and implement improvements.
- Design reengineered processes that improve productivity quality and customer experience.
- Define and track performance metrics to measure the impact of process changes.
- Facilitate workshops training sessions and changemanagement activities to support adoption.
Qualifications
- Must be Singaporean
- Must be eligible for Singapore MSD CAT 1 security clearance
- Bachelors degree in information technology or related discipline
- 2 years of experience as a Business Analyst preferably in IT or cloud-related projects
- Proficiency in business process modelling and analysis techniques
- Excellent communication and presentation skills
- ServiceNow Experience preferred.
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services Product Engineering & Application Modernization Data & Analytics Digital Experience & Design Services DevSecOps Cybersecurity Quality Engineering AI & LLM Engineering among others.
At Encora we hire professionals based solely on their skills and do not discriminate based on age disability religion gender sexual orientation socioeconomic status or nationality.
Required Experience:
IC
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
About Company
As Encora Inc. expands its footprint in Latin America, its acquisition of Nearsoft provides our clients with a unique chance to Nearshore on a global scale.
