Sr Director, Business Operations, EMEA
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Job Location:
Basel - Switzerland
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Summary:
ultraimpact Make a difference for those who need it most
As the EMEA Business Operations Lead you are responsible for driving operational excellence across the EMEA region driving excellence in customer engagement analytics and insight generation operational and business processes strategic planning leadership alignment and governance activities. This role is critical in optimizing regional and cluster-level operations as the organization grows its footprint and prepares to launch several new rare disease assets in the coming 5 years. This role will work extremely closely with the VP Commercial Operations VP Medical Affairs VP Market Access & Pricing ED Supply Chain Director EMEA Finance and Snr Dir and EMEA Head of HR.
Work Model:
Flex: This role will typically require onsite work 2-3 days each week or more depending on business many locations the business will set certain days each week that Flex employees are required to be onsite.
Responsibilities:
1. Business Reviews and Strategic planning - In close collaboration with Finance and EMEA commercial leadership design and execute Quarterly Business Reviews and country deep dives yearly budgeting and LRP and monthly revenue reviews.
2. Governance and Leadership Support to the SVP Region Head Organize and lead monthly EMEA leadership team (LT) meetings and GM/Functional Forums including agenda preparation documentation and follow-ups. Facilitate and lead these discussions.
3. Field and Launch Excellence Training Manage field force excellence training hub for the EMEA region - develop and implement training programs to enhance field force effectiveness (medical and commercial field teams). Design and execute strategies to improve the effectiveness and efficiency of field medical & commercial teams focusing on performance metrics training and resource allocation and Go To Market model optimization.
4. Business Analytics Management and Insight Generation - Optimize country launch reporting processes analyzing product launch performance and providing insights to support GMs. Lead Business Analytics & Reporting capabilities within the region coordinating with Global and Regional product and Local country leadership supporting insight generation and decision-making. Further lead the creation and tracking of cross functional (Commercial Medical Market Access) Key Performance Indicators (KPIs) and liaise appropriately with the cross functional team to create an integrated performance picture.
5. Digital initiatives and Data Management- Supervise digital initiatives and data management activities ensuring data integrity optimization accessibility and compliance with regional and global standards. Support the deployment management and usages of regional CRM and other digital tools in collaboration with IT.
6. Operational Effectiveness and strategic projects
a. Collaborate with the Supply Chain team to ensure seamless product availability across the region
b. Oversee collaboration with EAP and Named Patient Supply Service provider/s to ensure seamless operation including oversight on service performance financials management governance.
c. Lead operational readiness for pipeline portfolio (including gene therapy) for the region d. Drive operational excellence across EMEA by identifying and leading projects to improve processes and operational effectiveness at the Region and in the local clusters (e.g. legal entity assessments projects wholesaler selection and establishment)
Requirements:
Education
Bachelors degree in business Life Sciences or a related field
Advanced degree such as MBA or MSc.
Experience
15 years in the biotech pharmaceutical or healthcare industry with significant experience leading cross functional projects.
Demonstrated expertise in rare disease specialty markets commercialization and operations with deep understanding of the cross functional roles. Experience in launch excellence and field force raining is a plus.
Proven track record in managing complex regional operations including governance processes and strategic planning.
Proven ability to lead cross-functional teams in a matrixed environment and deliver results.
Skills and Competencies
Excellent project management skills with the ability to manage multiple priorities in a fast-paced environment.
Exceptional team player with organizational and leadership skills.
Strong financial and business acumen and Strong analytical skills
Outstanding communication and interpersonal skills.
Solid understanding of supply chain processes P&L management and regional healthcare dynamics.
Fluency in English; additional regional languages are advantageous.
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Ultragenyx Pharmaceutical is an equal opportunity employer and prohibits unlawful discrimination based on race color religion gender sexual orientation gender identity/expression national origin/ancestry age disability marital and veteran status and any other status or classification protected by applicable federal state and/or local laws. Reasonable accommodation will be provided for all protected statuses or classifications protected by applicable law including individuals with disabilities disabled veterans for pregnancy childbirth and related medical conditions and based on sincerely held religious beliefs. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application or in any part of the recruitment process you may contact Talent Acquisition by emailing us at .
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Required Experience:
Exec
Key Skills
- Employee Relations
- Employee Evaluation
- Management Experience
- Profit & Loss
- Conflict Management
- Operations Management
- Project Management
- Budgeting
- Leadership Experience
- Supervising Experience
- Leadership management
- Financial Planning
About Company
Ultragenyx is focused on developing first-ever approved treatments for rare and ultrarare diseases and moving the rare disease community forward.
