Operations Team Leader Commercial Lines SE&FI Swedish speaking
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you passionate about customer service and skilled at motivating teams toward shared goals This role is central to our operation managing service coordinator teams to deliver exceptional customer support. As a people manager and problem solver youll clear roadblocks and foster a high-performance environment.
Your Teams Focus:
Support the full lifecycle of insurance policy production and issuance including new business renewals and mid-term changes always keeping the customer at the center.
Key Responsibilities:
Manage and develop your team including recruitment onboarding coaching and performance planning.
Drive individual and team performance to meet service standards and KPIs.
Champion process improvements and act as an escalation point for your team.
Allocate work to optimize team capacity and ensure accuracy.
Proactively manage stakeholder relationships through clear timely communication.
Maintain attention to detail and support quality improvement.
Handle ad hoc responsibilities as needed.
Qualifications
Qualifications:
University degree (preferably in business finance insurance or related field)
Insurance certification is an advantage
Experience leading teams in insurance financial services or customer-focused environments
Background in customer service operations or administrationideally within insurance or financial services but strong customer-focused experience from other sectors is also valued
Experience with process improvement or change management initiatives
Proven ability to manage workloads allocate tasks and ensure accuracy
Experience communicating with stakeholders and maintaining professional relationships
Skills:
Strong organizational and planning abilities
Excellent communication and interpersonal skills
Attention to detail and commitment to quality
Problem-solving and decision-making capabilities
Ability to coach develop and motivate team members
Comfortable with using standard office software and relevant systems
Languages:
- Proficiency in Swedish and fluent English; additional foreign language skills are a plus.
Key Skills
- Problem Management
- ISO 9001
- Process Improvement
- Warehouse Experience
- Business Management
- Project Leadership
- IT Service Management
- Project Management
- Strategic Planning
- DoD Experience
- Clamp Truck
- Leadership Experience
About Company
Chubb Life has been in Egypt since 2003. Chubb Life is the international life insurance division of Chubb - the world's largest publicly traded property and casualty insurance company by market capitalization.
